Ben McCuaig

Experienced Administrator with a robust background in healthcare, including medical records coordination and booking office administration within NHS Greater Glasgow and Clyde. Demonstrates exceptional organisational skills, task prioritisation, and proficiency in Microsoft Office, whilst working as part of a multi-disciplinary team. Adept at managing patient communications, optimising caseloads, and ensuring seamless coordination across multiple departments.

Known for a strong work ethic, excellent timekeeping, and an approachable personality. Career goal includes further enhancing administrative expertise within another sector to support efficient working and operational excellence. Qualified sports massage therapist with a personal interest in sports rehabilitation and fitness.

MDT Co-ordinator - NHS Greater Glasgow and Clyde - Dumbarton, G82

(2025-09)

• Administrative and audit support to the Multidisciplinary Team (MDT) meetings including live typing at the meetings, ensuring the efficient running of these meetings and providing feedback to the MDT, Performance Management Team, Service Manager and Lead Clinicians in line with cancer waiting times patient pathways.

Physiotherapy Administrator - NHS Greater Glasgow and Clyde - Dumbarton, G82

(2024-03 - 2025-09)

• Oversee the reservation and adjustment process for patient visits at an active medical facility.
• Handle patient communications efficiently regarding scheduling and related concerns.
• Liaise with physiotherapists and other team members
• Facilitate the processing of self-referrals and electronic referrals.
• Case-load optimising for physiotherapists to suit their day-to-day tasks.
• Manage physiotherapists' caseloads and diaries efficiently.
• Supported the facilitation of lower limb physiotherapy sessions.
• Captured essential points from meetings for comprehensive records.
• Liaise effectively with internal and external parties.

Medical Records Co-ordinator - NHS Greater Glasgow and Clyde - Dumbarton, G82

(2016-04 - 2024-03)

• Compiled patients' medical records daily for consultants, specialising in orthopaedics, thoracic and cardiac.
• Liaised with patients for confirmation of procedure dates.
• Transferred patients' medical documents to respective health boards.
• Coordinated with multiple hospital departments to ensure seamless operations.
• Ensure timely acquisition of necessary medical records through liaison with theatre personnel and consultants.
• Integrated various NHS platforms to ensure seamless coordination of patient information.
• Handled tasks related to office management and coordination.
• Managed appointment schedules for incoming clinic and theatre patients.
• Communicating with patients as needed.
• Operated and maintained proficiency in OPERA for seamless booking workflows.
• Managed office duties efficiently.

Booking Office Administrator - NHS - Agency

(2015-04 - 2016-04)

• Managed appointment schedules for incoming clinic and theatre patients.
• Communicating with patients as needed.
• Operated and maintained proficiency in OPERA for seamless booking workflows.
• Managed office duties efficiently.

Our Lady & St Patrick's High School Dumbarton