Ben Stelfox

A confident professional with strong personal and professional qualities. Able to communicate effectively with a range of audiences, both orally and in writing, including in difficult situations. Confident in decision making and in reflecting organisational goals while remaining flexible in changing situations. Builds positive professional relationships with colleagues, managers and customers. Analytical and able to assimilate complex information and respond accordingly.

Roofing Supplies Sales Executive at CMO Stores (2025-07 – Present)

• Advise customers on suitable products and solutions for roofing and other construction needs.
• Prepare quotes and orders, negotiating discount rates to acquire business.
• Build rapport and maintain positive customer-business relationships.
• Handle high-volume customer queries, complaints and requests via email, online chat and telephone.
• Collaborate with colleagues to achieve and exceed team sales targets.
• Collate and submit data to monitor and report customer behaviours and trends.

Line Chef at Harvester Restaurant (2024-09 – 2025-07)

• Managed all line aspects of food preparation across a broad range of food types.
• Managed and prioritised service provision according to customer demand.
• Implemented food safety and cleanliness standards effectively.
• Prioritised team tasks according to customer demand and service requirements.
• Managed critical timings to ensure accurate and efficient service delivery.
• Responded to customer needs and expectations and handled service requirements.
• Collated and submitted operational data.
• Delegated and prioritised tasks according to service demand.

Insurance Sales / Protection Advisor at Clark UK (2023-08 – 2024-04)

• Advised customers on appropriate policies to suit their coverage needs.
• Communicated different policy types clearly and comprehensively.
• Reviewed insurance applications and processed approvals and declines.
• Communicated with customers to determine policy limits and degree of risk.
• Handled high-volume telephone and email enquiries.
• Built rapport and maintained positive customer-business relationships.

Business-to-Business Sales at Commercial Property Advisors UK (2020-08 – 2023-08)

• Handled cold calling and inbound calls on a B2B basis.
• Set up meetings with regional consultants for business-rates reviews.
• Held meetings with potential clients via Zoom, telephone and other channels.
• Built rapport and relationships with prospects and clients.
• Gathered and collated relevant lead data.
• Regularly met and exceeded targets.

Volunteer at VSO-ICS Garambesi (2018-03 – 2018-06)

• Carried out English lessons and awareness sessions in the school and community, while using the charity budget to improve school resources.
• Lived with a host family and a local volunteer.
• Attended weekly meetings with other volunteers to share and develop ideas.

GCSEs

BTEC in Information Technology

City & Guilds in Music Production and DJ Technology