Benedict Otchere-Aidoo

A dedicated professional with hands-on experience in administrative task, customer service and IT operations. Skilled in troubleshooting technical issues, maintaining computer systems and proficient in Microsoft Office for document and report management. Strong organizational, communication and problem-solving abilities developed in fast-paced environments.

Proven experience as a Customer Service Agent (CSA) at iSON Xperience, demonstrating expertise in managing diverse customer inquiries and delivering effective, timely support with professionalism and precision.

Customer Service Agent (CSA) at iSON Xperience

• Managed a wide range of customer inquiries, delivering effectively and timely support with professionalism and accuracy.
• Resolved technical and service-related issues efficiently, ensuring high levels of customer satisfaction.
• Demonstrated strong communication, problem-solving and organizational skills in a fast-paced environment.
• Committed to enhancing overall customer experience and supporting organizational goals through dedicated service.

BSc in Information and Communication Technology (ICT) – Valley View University (2018-09 – 2022-06)