Hospitality Staff - Hotel & restaurant hospitality agency
(2021-01 - 2023-12)
- Provided exceptional guest service in a fast-paced restaurant/hotel setting.
- Assisted with reservations, seating arrangements, and special guest requests.
- Supported team with administrative tasks (inventory checks).
- Trained new staff on guest service standards and smooth take-on procedures.
- silver plate service
- tray service
- canope service
Food and Beverage Staff - London stadium
(2022-01 - 2023-12)
Operated fast-paced food and beverage tills, processing cash, card, and mobile payments with accuracy.
- Served a high volume of customers per shift during peak event periods, maintaining friendly and efficient service.
- Prepared and served a range of food and drink items, ensuring portion control and adherence to quality standards.
- Managed stock levels at point-of-sale areas, restocking merchandise, cups, napkins, and condiments as needed.
- Maintained clean and organized serving counters, adhering to food safety, health and safety, and local regulations.
- Handled customer inquiries, complaints, and refunds with professionalism, escalating issues as required.
- Collaborated with team members to ensure smooth throughput during events with tight timelines.
Retail Assistant - Debenhams, Bromley - Bromley
(2020-01 - 2021-12)
- Delivered friendly, proactive customer service to an average of over 50 customers per shift, consistently meeting customer satisfaction targets.
- Assisted with floor-set changes, product merchandising, and visual displays to drive impulse purchases and seasonal promotions.
- Operated tills, processed cash and card transactions.
- Replenished stock, conducted regular stock checks, and assisted with inventory control to reduce stock discrepancies.
- Supported team during peak periods by prioritizing tasks, reducing wait times, and maintaining store cleanliness.
- Resolved customer issues with empathy and effective escalation when needed, improving issue resolution times.
Work Experience - Next, Bromley - Bromley
(2018-06 - 2018-06)
- Observed daily store operations, including customer interactions, stock replenishment, and cashier duties.
- Supported stock room organisation, price labeling, and the setup of promotional displays.
- Gained exposure to loss prevention practices and health & safety standards to ensure a safe shopping environment.
- Contributed to a positive team dynamic by taking initiative, asking for feedback, and adapting to short assignment tasks quickly.
