Benjaman Adu

A versatile and commercially minded professional with over 6 years' experience across housing services, project coordination, account management, finance and marketing environments. Known for bringing structure, organization and clarity to complex operational settings, with a strong focus on project delivery, stakeholder collaboration and service improvement. Skilled at managing competing priorities, supporting cross-functional teams and implementing practical solutions that enhance efficiency and outcomes.

Committed to delivering customer-focused, cost-effective results while building strong relationships with clients, partners and senior stakeholders, and contributing a proactive, solutions-driven approach to organizational success.

Housing Inclusion Officer at Royal Borough of Greenwich (2025-05 – Present)

• Provide housing advice and support to residents, assessing needs in line with housing legislation, Council policies and homelessness prevention duties.
• Manage a caseload, carrying out interviews, needs and risk assessments, and developing personalized housing plans to achieve sustainable housing outcomes.
• Assess and verify housing applications, ensuring decisions comply with statutory guidance and local authority procedures.
• Liaise with internal teams, Registered Providers, landlords and partner agencies to secure housing options and support tenancy sustainment.
• Respond to complex enquiries, complaints, and Members' or MP casework, producing clear written communications within service targets.
• Identify safeguarding concerns and vulnerable households, escalating priority cases where policy exceptions or additional support are required.
• Maintain accurate case records and complete administrative processes in line with Council IT systems, Health & Safety, equality duties and customer care standards.

Lettings Officer at Royal Borough of Greenwich (2022-11 – 2025-03)

• Offered meticulous housing advice to the public on the several means that are available to rectify their housing problems. Moreover, handled telephone enquiries and liaised with other departments, authorities and external amenities as needed.
• Liable for the efficiency and responsive letting and pre letting of both Board and Housing Association properties.
• Evaluated housing applications and verify applicants' circumstances, with regards to Housing Policy, Council Regulation and Processes.
• Responded to communication, including Members', MPs, casework and enquiries from other amenities, departments and Senior Managers.
• Identified cases that fell outside Council Regulation that potentially warranted priority contemplation and referring such cases to the attention of the appropriate Team leader.
• Advocated all duties with due regarding to the delivery of Health and Safety legislation, the Council's Equal Opportunities and Customer Care regulations and the new technology Agreement
• Ensured that the administrative procedures concerning to offer practice were efficiently completed.

Project Manager at Royal Borough of Kensington and Chelsea (2021-09 – 2022-10)

• Supported the end-to-end delivery of multiple projects, contributing to project initiation, planning, execution and closure to ensure delivery within agreed time, cost and quality parameters.
• Monitored project progress against schedules and budgets, producing updates and working closely with Finance & Support Services to track expenditure and forecast variances.
• Coordinated day-to-day project activities, supervising workstreams and supporting delivery teams across multiple developments.
• Maintained project plans, calendars, milestones and documentation, ensuring accurate reporting and adherence to governance requirements.
• Managed competing priorities within a fast-paced, reactive environment, supporting the Project Manager to meet key objectives and regulatory deadlines.
• Developed analytical tools and performance insights to support strategic decision-making, resource allocation and delivery trade-offs.
• Provided flexible project support across the service, working with Team Leaders and Heads of Service to enable effective delivery outcomes.

Account Management at Howsy (2021-04 – 2021-07)

• Acted as a primary contact for customer accounts, ensuring a high standard of service and timely resolution of queries.
• Conducted property valuations, inspections, and check-in/check-out reporting to support tenancy management and compliance.
• Advertised available units, negotiated lease terms, and supported contract agreements to maximize occupancy and revenue. Enforcing occupancy rules.
• Coordinated maintenance schedules with contractors and internal teams, ensuring issues were resolved efficiently.
• Enforced occupancy standards and carried out building viewings for prospective tenants and buyers.
• Built and maintained strong client relationships, supporting account growth and identifying opportunities for service improvement.
• Collaborated with sales teams to expand opportunities within the portfolio and supported escalations or complex client requests.

Apprenticeship in APM Level 4 Project Management – Corndel (Royal Borough of Greenwich) (2024-10 – 2026-03)

BSC in Marketing Management – University of Northampton (2016-10 – 2020-07)

BTEC Level 3 in Business – The College of Haringey, Enfield and Northeast London (2014-09 – 2016-06)

BTEC L1-L2 in Creative Media – The College of Haringey, Enfield and Northeast London (2012-09 – 2014-06)