Benjamin Arthur

A Graduated Business student with Customer Service experience looking for a full time role within given employment

Security Officer at First Call Services (2023-08 – Present)

• Specialised in monitoring entrances, patrolling premises and conducting investigations
• Investigated suspicious activities and persons
• Provided excellent customer service by answering questions and resolving complaints
• Responded to alarms, emergency situations and disturbances

Steward - Security Officer at G4S (2023-06 – 2023-08)

• Assist the circulation and movement of spectators within the facility (directions to seats, food stands, toilets & handling enquiries)
• Investigate, report and take early action in an incident (spectators in incorrect seats, informing spectators of no vaping)
• To reduce the likelihood and incidence of disorder
• Securing the premises and personnel by staying on patrol
• Guarding entry points and verifying visitors

Cashier - Shop Manager at Betfred (2019-09 – 2021-09)

• Demonstrated managerial skills through processing transactions and handling company finances through frequent auditing
• Ability to take on Opening to Closing shifts due to good availability
• Good relationships with betters (referring to them by name, engaging in small talk)
• Enhanced problem solving skills through liaising with Head Office to report and come up with solutions to issues within the shop quickly and promptly
• Ability to take on shifts in different shops (able to adapt to different work environments)

Warehouse Operative at Extrastaff (2021-04 – 2021-05)

• Responsible for making key decisions, leading to an increase in the number of units being processed per hour

Driver at Papa Johns (2019-06 – 2019-09)

• Adapted driving to various traffic conditions
• Attended to customers needs in - store
• Handled cash payments

Catering Assistant at The Hospitality Company (2018-01 – 2018-06)

• Overlooked set menus, making requirements on dietaries to fit customer needs
• Ensuring compliance with health and social guidelines
• Developed relationships with customers, colleagues and suppliers
• Demonstrated exemplary customer service, listened attentively to customer enquiries and ensured all request were fulfilled efficiently

BSc (Hons) in Business & Management (Sandwich Degree) – Aston University (2018 – 2023)

A Level in History B, Psychology B, Business C – Cardinal Pole Catholic School (2016 – 2018)

GCSE in 11 GCSEs A - C including Maths 5 and English Language 6 – Cardinal Pole Catholic School (2014 – 2016)