Shift Supervisor at Lakeland Limited (2022-04 – Present)
Operational leadership responsibility for a workforce of 120+ colleagues and approximately £3m in labour spend within a high-volume distribution operation.
- Improved operational efficiency 15% year-on-year through the introduction of a performance management tool tracking colleague productivity and departmental KPIs.
- Coordinated the launch of a peak 3PL operation accounting for 35% of total sales during a four-month trading period.
- Contributed to a 3% year-on-year reduction in site absence rates through improved attendance monitoring and reporting.
- Lead cross-site labour planning across 120+ employees, managing approximately £3m in labour spend.
- Conduct operational analysis on container unload processes, implementing improvements to increase efficiency and reduce errors.
- Monitor workforce attendance and performance metrics to support operational planning.
Assistant Manager - Starbucks at Welcome Break PLC (2019-10 – 2022-04)
- Led and developed a team of up to 20 colleagues, ensuring strong operational standards, high levels of customer service and effective labour planning. Delivered £1m annual sales performance, overseeing daily operations whilst maintaining strict brand and compliance standards.
- Operated within the busy motorway service environment alongside multiple national food and retail brands.
- Drove merchandise sales performance through coaching and customer engagement, resulting in the store ranking #1 in the business for merchandise sales and Grande/Venti upsell by year-end.
- Managed the implementation and training of a new EPOS system, improving stock control and reducing wastage to below the 0.7% KPI target.
- Implemented the Attensi training platform, improving colleague engagement and product knowledge to enhance the customer experience.
Assistant Manager - Costa Coffee at Roadchef Motorways Ltd (2013-11 – 2019-10)
- Led and developed team members while supporting store performance through sales growth, operational efficiency and strong commercial results.
- Conducted weekly internal brand audits, identifying opportunities to improve the customer experience and maintain brand compliance.
- Monitored KPIs, loss prevention processes and health & safety compliance, ensuring operational standard and legal requirements were consistently met.
