Benjie Pritchard

Experienced professional with a decade of experience in restaurant management, customer service and warehouse operations. Skilled at training staff, handling tricky customer situations and operating heavy machinery. Passionate and result-driven professional with a diverse background in management roles within the hospitality and retail industries.

Known for strong work ethic, leadership skills and commitment to achieve goals. Fluent in English with an ongoing commitment to learning the Thai language and culture and a deep appreciation for cultural diversity.

Restaurant Manager at BBQ Boss (2019-01 – 2023-12)

As a restaurant manager, I directed a team of over 20 staff in a high-volume environment, overseeing daily operations, scheduling and inventory control. I implemented upselling techniques and staff training programs that increased revenue and improved customer satisfaction scores. I ensured smooth service, maintained operational standards and built a positive team environment.

• Exemplified excellence in customer service, ensuring guest satisfaction and loyalty through personalized and attentive service.
• Recruiting staff members and put them through full training courses.
• Control and order stock through the appropriate channels to sufficiently supply the restaurant's needs for sales.
• Made and controlled schedules to meet budget requirements.
• Ensured the restaurant was kept in a clean condition.
• Achieve a 5-star health and safety food inspection rating during my tenure.
• orchestrated sales pitches and promotions to investors via meetings, calls and email exchanges.
• contacted customers with promotions to push sales via phone and email.

Assistant Manager at Burger King (2013-01 – 2019-12)

In this role, I supervised staff across multiple shifts, ensuring seamless daily operations and compliance with company standards, health, and safety regulations. I trained and mentored employees, resulting in several internal promotions, and effectively handled customer complaints. I also managed inventory and operational processes to maintain efficiency and quality service.

• Orchestrate seamless guest experiences, ensuring exceptional service delivery and cultivating lasting customer relationships.
• Supported the Restaurant Manager during their absence, overseeing tasks such as attending meetings, conducting interviews, and managing staff.
• Ensured food health and safety standards by conducting regular daily and hourly temperature checks on food items, maintaining cleanliness of work stations, and verifying the efficacy of sanitizer solutions.
• Manage customer calls for complains and quires via phone calls, email conversations and face to face interaction.
• Conference calling between different departments of the company such as suppliers, franchisers and other restaurant locations.

Distribution Centre Operative at FatFace (2023-01 – 2024-12)

I operated heavy machinery including forklifts, trucks, and scissor lifts, while managing stock control, order processing, and warehouse logistics. I supported team productivity, ensured timely deliveries, and maintained high accuracy and attention to detail in a fast-paced environment.

• Operated forklift to retrieve and transport stock, ensuring safety and efficiency in the movement of clothing and household items.
• Utilized handheld computer scanners to operate software for stock management, facilitating the seamless rearrangement and physical movement of stock to their designated locations.
• Proficiently picked items for orders, ensuring accuracy and timeliness in fulfilling customer demands for a range of products.
• Collaborated effectively within a team environment, contributing to a positive and efficient work culture.

Vocational Diploma in Computer Programming & Web Design – Crookhorn College of Technology (2012-01 – 2015-01)

G.C.S.E. in English Literature, Mathematics, Geography, Science, and Business Studies – Highbury College (2005-01 – 2010-01)