Bensi Abraham

Analytical and detail-oriented Data Analyst with an MSc in Data Science and over 8 years of experience working with databases, business applications, operational data, and data-driven processes. Strong proficiency in Microsoft Excel, SQL, Python, Power BI, Tableau, data cleaning, data comparison, data validation, statistical analysis, and reporting. Experienced in analysing and reconciling information, identifying discrepancies, investigating data issues, and resolving problems with a high degree of accuracy.

Proven ability to manage multiple priorities, maintain accurate records, investigate complex issues, and communicate clearly with technical and non-technical stakeholders. Highly organised with strong attention to detail, numerical reasoning, problem-solving, time management, and communication skills.

Team Member - Soho Coffee - Bristol Airport, Bristol, United Kingdom

(2023-11)

• Maintained accurate transaction records while following procedures and quality standards in a high-volume environment.
• Prioritised multiple daily tasks efficiently while maintaining accuracy, productivity, and consistent customer service standards.
• Applied problem-solving skills to identify operational issues and support timely, effective resolution.
• Communicated clearly with customers and colleagues, providing accurate information and resolving queries professionally.
• Maintained strong attention to detail when processing transactions, handling requests, and following operational procedures.
• Collaborated effectively with colleagues to support operational efficiency, service quality, and smooth daily operations.
• Demonstrated strong time management, communication, reliability, and adaptability while working under pressure.

Software Programmer - Hindustan Software Limited - Chennai, India

(2016-03 - 2023-07)

• Analysed business data using SQL and SQL Server to support accurate operational reporting and decision-making.
• Performed data validation and comparison to identify inconsistencies, investigate discrepancies, and resolve complex data issues.
• Optimised SQL queries and stored procedures, improving data retrieval and reporting efficiency by 30%.
• Investigated application and database issues using analytical problem-solving techniques, reducing recurring incidents by 15%.
• Collaborated with business stakeholders, developers, and QA teams to clarify requirements and resolve data-related issues.
• Conducted testing, data checks, debugging, and quality assurance to ensure accurate and reliable application outputs.
• Managed multiple priorities and deadlines while maintaining accuracy, attention to detail, and consistent delivery.

Software Engineer - Sri Krishna Automation Solutions - Chennai, India

(2014-01 - 2016-01)

• Developed internal tools supporting business operations and data-driven processes, reducing manual processing time by 20%.
• Improved SQL query efficiency and database performance, reducing data retrieval time by 30%.
• Analysed system outputs to identify data discrepancies, errors, and inconsistencies affecting operational processes.
• Performed data checks, testing, validation, and troubleshooting to improve application accuracy and reliability.
• Worked with business and technical teams to understand requirements and resolve complex operational issues.

MSc - Data Science - University of the West of England (2023-09 - 2024-09)

Master of Computer Applications - MCA - Bishop Heber College (2009-06 - 2012-04)

Bachelor of Computer Applications - BCA - Jamal Mohamed College (2006-06 - 2009-04)