Benson Fernandes

I am a confident and enthusiastic individual who can adapt well to any given situation maintaining motivation and professionalism. I thrive in busy and fast-paced environment where I can push myself and achieve the goals I have been set. I am used to working with a schedule and adhere to deadlines and seek gratification in tasks completed to the best of my ability.

Especially eager to learn new skills. I like to take part in assignments out of my comfort zone as I find the challenge appealing. My character is extremely loyal and honest as I believe creating and cultivating interpersonal relations with colleagues and clients is crucial to be a success in the workplace.

Supervisor - Admiral Casino

• Supervised daily operations to ensure the venue ran smoothly and met company standards, while leading and supporting team members through guidance, training, and feedback
• Delivered high levels of customer service by resolving issues quickly and professionally, and managed cash handling procedures including floats, payouts, and end-of-shift reconciliation with accuracy
• Ensured full compliance with company policies, licensing laws, and responsible gambling regulations, while monitoring customer behaviour to maintain a safe environment
• Handled challenging situations calmly, maintained a clean and welcoming venue, assisted with staff scheduling and shift coordination, and took responsibility for the site in the absence of senior management

Team Leader - Wilson James, Terminal 2 London Heathrow - Terminal 2 London Heathrow

(2022-09 - 2025-12)

One of the most crucial aspects at my job is ensuring that every staff member receives suitable job allocations and that every customer is treated with utmost kindness and efficiency, providing them with unparalleled customer service. Furthermore, I have handled requests from high-profile passengers, especially those who may have had negative experiences with customer service in the past, in a compassionate and empathetic manner, understanding their needs and concerns.

Bartender - Soho House, Westfield London - Westfield London

(2022-02 - 2022-10)

• Managed closing duties effectively by restocking items and reconciling cash drawers
• Maintained and assisted superiors with stock inventory and cellar management
• Possessed extensive knowledge of drinks and cocktails and constantly updated knowledge to stay up-to-date

Assistant Sales Manager - Betfred, Greenford - Greenford

(2021-12 - 2022-02)

Ensuring that shops provide a warm and welcoming environment for customers to place bets, watch live sports, and play gaming, day-to-day responsibilities including processing customers bets accurately and efficiently, while also ensuring that they enjoy the products and services responsibly and also assisting customers with their enquiries.

Bartender - Hilton Garden Inn, Terminal 2 London Heathrow - Terminal 2 London Heathrow

(2021-05 - 2022-11)

• Highly skilled in the art of preparing a wide variety of cocktails and in providing expert advice to customers on meal choices and drink pairings
• Possessed keen ability to assess customer needs and preferences, ensuring that their experience is tailored to their unique tastes
• Proficient in operating tills to take orders and process payments, and extensive experience in handling cash

Mail Sorter - Royal Mail, Feltham - Feltham

(2020-11 - 2021-01)

• Expertise to receive and inspect packages with great attention to detail
• Confidently evaluated and recorded data about packages in a prescribed form
• Handling mail distribution, tracking inventory, and sorting packages performed with ease and efficiency

Barista - Caffe Nero, Terminal 2 London Heathrow - Terminal 2 London Heathrow

(2019-08 - 2020-10)

I consistently maintained a safe, clean, and professional workspace and appearance to ensure a pleasant experience for all my customers. I took pride in taking their orders, preparing beverages, serving food items, cleaning tables, and restocking the bar to ensure maximum efficiency. My dedication to excellence and attention to detail allowed me to provide exceptional service at all times.

12th SSC Pass - Mount Mary's Higher Secondary School, Goa - India (2014)

6 GCSEs at grades B and C - Maths and English language - Assumpta Convent High School, Goa – India (2012)