Benson Lelgo

Warehouse Administrator – Data & Operations Support - Farmfoods Ltd - United Kingdom

(2025-10)

Manage inventory records across 10,000+ monthly stock transactions, maintaining high levels of inventory accuracy within warehouse management systems.
Identified and resolved stock discrepancies, improving inventory data accuracy by approximately 15% and reducing reporting errors.
Coordinate inbound deliveries and logistics documentation for 50+ weekly shipments, ensuring timely processing and compliance with operational procedures.
Monitor daily order fulfilment activities, supporting the on-time completion of 95%+ store orders across multiple locations.
Track pallet and stock movements using warehouse management systems, contributing to efficient inventory control and reduced stock variances.
Produce operational reports and collaborate with supervisors to identify process improvements, supporting faster decision-making and workflow efficiency.

Credit Administration Systems Analyst - Equity Bank Limited

(2022-09 - 2024-09)

Played a key role in the implementation of a bank-wide credit management system supporting 650+ credit professionals across multiple business units.
Produced Software Requirement Specifications (SRS), process maps, and functional documentation, helping reduce process gaps and improve system alignment with business requirements.
Conducted User Acceptance Testing (UAT), identifying and resolving 100+ system defects and enhancement requests before deployment.
Delivered training and onboarding sessions to 650+ credit staff, contributing to successful system adoption across branch networks.
Analysed credit operations data and workflows, helping streamline credit processes and reduce manual processing time by approximately 20%.
Generated portfolio and performance reports used by senior management to support lending decisions and credit risk monitoring.
Provided post-implementation support for branch users, helping reduce recurring system-related queries by 30%.

Relationship Officer – Credit - Equity Bank Limited

(2020-01 - 2022-08)

Conducted financial statement analysis and credit evaluations for 200+ SME lending applications annually, supporting informed lending decisions.
Managed and monitored a multi-million-pound equivalent SME loan portfolio while maintaining compliance with internal credit policies and regulatory requirements.
Assessed borrower financial health and risk profiles, supporting sound credit decisions and portfolio quality management.
Monitored Portfolio at Risk (PAR) metrics and implemented proactive risk mitigation strategies, contributing to a reduction in delinquency levels.
Prepared comprehensive credit proposals and risk assessment reports, supporting efficient loan approval processes.
Identified cross-selling opportunities that contributed to increased product uptake and stronger customer retention.
Collaborated with relationship managers and risk teams to maintain portfolio quality and support sustainable portfolio growth.

Research Executive - YDX Agency Ltd

(2015-01 - 2019-12)

Managed and delivered 50+ market research projects across Kenya, Uganda, and Tanzania for clients in diverse sectors.
Led field teams of up to 30 researchers, ensuring projects were completed on time and within budget.
Designed quantitative and qualitative research instruments, improving data quality and response reliability across multiple studies.
Cleaned, analysed, and interpreted datasets containing 10,000+ survey responses using SPSS, Excel, and Power BI.
Produced analytical reports, dashboards, and visualisations that supported strategic business decisions for commercial clients.
Implemented quality assurance and validation procedures that improved reporting accuracy by approximately 25%.

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