Bernadette Sutheran
Highly organised and adaptable professional with over 10 years' experience in administration, office management and customer service
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About
Highly organised and adaptable professional with over 10 years' experience in administration, office management and customer service. Skilled in coordinating day-to-day operations, maintaining accurate records and supporting teams to meet deadlines. Confident using Microsoft Word, Excel, email and data-entry systems, with excellent communication skills and a professional approach to confidentiality.
Energetic, reliable and committed to delivering an exceptional service in fast-paced environments.
Experience
Stock and Logistics Support - The Best Connection / SAM – Home of MDF Mouldings - Coventry
(2026-06)
Supported the movement of SAM MDF moulding products across the UK within a busy manufacturing and distribution environment.
- Received incoming stock deliveries from Antrim, Northern Ireland, and Donington into the Coventry site.
- Updated stock and loading-list records using Aquamatic, ensuring all loads and stock receipts were recorded accurately.
- Photographed and logged deliveries to maintain full traceability of stock transported by HGV.
- Receipted deliveries onto the system and maintained accurate inventory records.
- Acted as the first point of contact for HGV drivers, assisting with delivery queries, paperwork and site procedures.
- Scanned and uploaded picking sheets, loading lists and delivery documentation.
- Prepared manifests and loading lists for scheduled deliveries and customer drops.
- Completed daily health and safety audits and maintained accurate records.
- Handled telephone enquiries from customers, suppliers and transport providers.
- Worked closely with warehouse, transport and administration teams to support efficient day-to-day operations.
Office Manager - Foxford Projects Limited
(2016-11 - 2021-03)
Oversaw the daily operation of a busy construction office, coordinating communication with clients, contractors and suppliers.
- Managed reporting, record keeping, procurement and stock control, improving efficiency and accuracy.
- Supported accounts administration, invoicing and general financial record keeping.
- Maintained an organised and efficient office workflow while balancing competing priorities.
Dental Nurse & Administrator - City of Coventry Health Centre
(2010-05 - 2016-08)
- Managed patient appointments, treatment records and secure data in line with confidentiality requirements.
- Handled correspondence, filing and administrative support for clinical staff.
- Liaised with dentists, hygienists and external providers to support effective service delivery.
Dental Nurse - Moseley Dental Centre
(2004-09 - 2010-04)
- Supported clinical procedures and maintained accurate patient records.
- Managed front-desk reception, payments and appointment bookings.
Teaching Assistant - Various Schools
(2021 - 2024)
- Supported the smooth running of classrooms, prepared resources and assisted with student engagement.
- Developed strong interpersonal skills, safeguarding awareness and the ability to remain organised under pressure.
- Built excellent communication and teamwork skills while balancing multiple priorities.
Education
Level 3 - Supporting Teaching and Learning - NCFE CACHE (2022)
Diploma - Early Years Practitioner Level 2 (2022)
National Diploma - Dental Nursing (2004)
GCSEs - 6 GCSEs (Grades B–E), including English and Mathematics - Cardinal Newman RC School
