Bernadette Sutheran

Highly organised and adaptable professional with over 10 years' experience in administration, office management and customer service. Skilled in coordinating day-to-day operations, maintaining accurate records and supporting teams to meet deadlines. Confident using Microsoft Word, Excel, email and data-entry systems, with excellent communication skills and a professional approach to confidentiality.

Energetic, reliable and committed to delivering an exceptional service in fast-paced environments.

Stock and Logistics Support - The Best Connection / SAM – Home of MDF Mouldings - Coventry

(2026-06)

Supported the movement of SAM MDF moulding products across the UK within a busy manufacturing and distribution environment.

• Received incoming stock deliveries from Antrim, Northern Ireland, and Donington into the Coventry site.
• Updated stock and loading-list records using Aquamatic, ensuring all loads and stock receipts were recorded accurately.
• Photographed and logged deliveries to maintain full traceability of stock transported by HGV.
• Receipted deliveries onto the system and maintained accurate inventory records.
• Acted as the first point of contact for HGV drivers, assisting with delivery queries, paperwork and site procedures.
• Scanned and uploaded picking sheets, loading lists and delivery documentation.
• Prepared manifests and loading lists for scheduled deliveries and customer drops.
• Completed daily health and safety audits and maintained accurate records.
• Handled telephone enquiries from customers, suppliers and transport providers.
• Worked closely with warehouse, transport and administration teams to support efficient day-to-day operations.

Office Manager - Foxford Projects Limited

(2016-11 - 2021-03)

Oversaw the daily operation of a busy construction office, coordinating communication with clients, contractors and suppliers.

• Managed reporting, record keeping, procurement and stock control, improving efficiency and accuracy.
• Supported accounts administration, invoicing and general financial record keeping.
• Maintained an organised and efficient office workflow while balancing competing priorities.

Dental Nurse & Administrator - City of Coventry Health Centre

(2010-05 - 2016-08)

• Managed patient appointments, treatment records and secure data in line with confidentiality requirements.
• Handled correspondence, filing and administrative support for clinical staff.
• Liaised with dentists, hygienists and external providers to support effective service delivery.

Dental Nurse - Moseley Dental Centre

(2004-09 - 2010-04)

• Supported clinical procedures and maintained accurate patient records.
• Managed front-desk reception, payments and appointment bookings.

Teaching Assistant - Various Schools

(2021 - 2024)

• Supported the smooth running of classrooms, prepared resources and assisted with student engagement.
• Developed strong interpersonal skills, safeguarding awareness and the ability to remain organised under pressure.
• Built excellent communication and teamwork skills while balancing multiple priorities.

Level 3 - Supporting Teaching and Learning - NCFE CACHE (2022)

Diploma - Early Years Practitioner Level 2 (2022)

National Diploma - Dental Nursing (2004)

GCSEs - 6 GCSEs (Grades B–E), including English and Mathematics - Cardinal Newman RC School