Team Manager
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I am a dynamic commercial management and business development professional with extensive experience in sales, digital marketing, and client relationship management. I have a proven track record of driving revenue growth, enhancing customer engagement, and implementing strategic sales initiatives across diverse industries.
Currently serving as a Team Manager at Teleperformance (UK), I lead a team of 23 customer service advisors, ensuring service excellence and optimizing team performance. My ability to coach, develop, and implement process improvements has contributed to meeting key performance indicators.
Previously, as Co-Founder and Head of Sales & Marketing at Connectiv (Dubai, UAE), I played a pivotal role in developing a customized CMS for a digital advertising network at Dubai International Airport. I secured multimillion-dollar deals and worked closely with luxury brands to maximize audience engagement.
My tenure at Abu Dhabi Media Company (Dubai, UAE) saw me excel in digital sales, client management, and strategic marketing. I successfully introduced digital signage in malls, led interactive sales efforts, and facilitated partnerships that drove significant business growth.
My expertise spans strategic planning, account management, revenue generation, and full lifecycle project management. I am fluent in English, French, and Arabic, highly proficient in Salesforce, MS Office 365, and Adobe Creative Cloud, and comfortable working in fast-paced, high-growth environments.
With a strong ability to develop client relationships and execute data-driven marketing strategies, I am well-positioned to contribute to organizations focused on business expansion and customer success.
My professional experience showcases a strong background in commercial management, business development, and digital marketing, with expertise in brand development, customer relations, and product development. I have successfully driven revenue growth, implemented strategic planning, and enhanced stakeholder success.
Managing a team of 23 customer service advisors for the Universal Credit account.
Ensuring service delivery KPIs are met through coaching, performance management, and development strategies.
Strong leadership and people management skills in a customer service environment.
Co-Founder & Head of Sales & Marketing, Connectiv (Dubai, 2012-2020):
Established and grew Connectiv, a digital marketing network of 900+ large format screens at Dubai International Airport.
Secured $10M+ annual deals, maximized advertising revenue, and enhanced travel retail brand sales.
Implemented targeted digital marketing strategies to optimize customer engagement and conversion.
Head of Digital Sales, Abu Dhabi Media Company (2011-2012):
Led interactive sales efforts and digital advertising initiatives across multiple platforms.
Successfully launched digital signage within Dubai malls and generated advertising revenue.
Business Relations Manager – Commercial Marketing, Abu Dhabi Media Company (2010-2011):
Spearheaded media sales strategies and developed high-revenue advertising solutions.
Designed a benchmark reporting system to enhance organizational efficiency.
Held key research and marketing leadership positions at Adline Media Company and Future Television.
Interned at PricewaterhouseCoopers, gaining foundational business insights.
Expert in Salesforce, MS Office 365, Adobe Creative Cloud.
Fluent in English, French, and Arabic.
My career reflects a results-driven, innovative, and strategic leader with a strong grasp of digital transformation, customer engagement, and revenue growth.
I have an MBA with Marketing focus from Marylebone University
