Bertus Van Rooyen

Goal-oriented, commercially astute, and highly motivated Warehouse and Retail Manager with extensive experience in leading Warehouse, Sales, and Logistics operations. Demonstrated success in implementing strategic policies, optimising processes, and driving operational excellence across fast-paced and complex environments. Proven ability to lead high-performing teams, foster strong relationships, and deliver consistent results through effective people management, performance monitoring, and continuous feedback.

Recognised for a strong grasp of health and safety legislation, particularly within FMCG environments, with a track record of maintaining full compliance while improving service standards. Adept in developing team capabilities, enhancing customer service quality, and embedding best practices across all levels of the organisation. Excellent planning and organisational abilities, with strong communication skills across all stakeholder levels.

Technologically proficient in MS Office, Sage, and Smartsheet, with a positive, collaborative, and results-driven approach.

Depot Manager - PVC Building supplies

(2025-01)

Currently serving as Depot Manager, overseeing a team of 17 staff members, including 4 direct-report managers.

Key responsibilities include ensuring full compliance with operational procedures from stock receipt to the picking and dispatch of daily customer orders. Primary accountability lies in maintaining adherence to all Health and Safety regulations, ensuring all staff are fully trained and certified in accordance with company and legal standards. Additional duties include monthly P&L management and strict budget control across staffing, stock, and vehicle fleet operations. Act as the principal point of contact for key stakeholders and suppliers across both sites. Serve as the ambassador for company policies, best practices, and safeguarding standards.

Head of Bridgwater (Depot Manager) - Hunts Foodgroup - Bridgwater

(2023-12 - 2025-01)

Promoted to oversee all departments at the Bridgwater hub, managing Operations, Production, Warehousing, Cleaning, Quality Assurance, and Buying. Directly managed 4 managers, 3 assistant managers, and 4 supervisors, with a total workforce of approximately 68 staff.

Responsibilities included driving operational efficiency, maintaining high levels of customer satisfaction and employee engagement, and controlling operating costs. Acted as the key liaison for both internal and external stakeholders. Accountable for full Health & Safety compliance, adherence to staffing budgets, and achievement of KPI targets. Ensured the site met all legal and regulatory standards and operated smoothly on a day-to-day basis.

Senior Warehouse Manager - Hunts Foodgroup - Nottingham

(2021-12 - 2023-11)

Promoted to oversee operations at two warehouse sites, including the Nottingham facility. Managed a combined team of 38 permanent staff. Regular responsibilities included one-to-one meetings, biannual performance appraisals, recruitment across both sites (junior to managerial levels), and identifying training and development needs.

Monitored weekly KPIs and ensured efficient performance of the Goods In and Despatch departments. Coordinated closely with Nightshift and Transport Managers to ensure accurate routing and full order picking. Maintained regular communication with the Customer Service team to resolve queries and investigate discrepancies.

Oversaw daily order dispatch and invoicing for both locations. Represented both sites in stakeholder and supplier interactions, and upheld best practices and company safeguarding protocols.

• Achieved the highest BRC audit score (AA+) for two consecutive years
• Secured AA+ during an unannounced BRC audit for the Nottingham warehouse (March 2023)

Warehouse and Logistics assistant - Ingenia

(2020-11 - 2021-12)

Appointed following the redundancy of previous Warehouse and Operations Managers due to COVID-19. Assumed supervisory responsibilities including recruitment, delegation, staff training and performance management. Developed policies and procedures focused on continuous improvement.

Maintained accurate inventory records through regular cycle counts and spot checks. Oversaw daily goods-in and dispatch processes, enforced warehouse cleanliness and safety, and ensured optimal use of space for peak operational efficiency.

Operations and Customer Care Manager - Ingenia

(2018-11 - 2020-11)

Rapidly promoted from Warehouse & Logistics Manager to Operations Manager within two months of joining. Led operational strategy for a leading manufacturer of plastic cards and ID accessories. Oversaw fulfilment of 1,500+ monthly customer orders while managing an Operations team to meet performance and financial targets.

Introduced and maintained KPI systems, conducted monthly one-to-ones, and ensured compliance with logistics and H&S protocols. Provided support for credit control processes, developed budgets, managed monthly P&L performance, and collaborated with executive leadership on goal setting and financial forecasting.

Branch Manager - Ortell Ltd. (EE Mobiles)

(2018-03 - 2018-11)

Managed a 10-member team at a flagship mobile branch, overseeing monthly turnover of £45K–£55K. Accountable for operational, financial, and customer service performance. Implemented process improvements, managed payroll and budgeting, and conducted regular meetings with senior management.

• Achieved the highest Saturday turnover in store history
• Introduced a successful new business model for the flagship store
• Proposed and implemented the role of "Super Sales Supervisor," enhancing customer support and sales structure
• Replaced individual commission schemes with a team-based reward system, driving store-wide performance; achieved a record £36K bottom-line profit in month three

Showrooms/ Trading Manager - B&Q (T/A Kingfisher Group)

(2017-09 - 2018-03)

Led showroom operations, coached staff, and monitored inventory to support sales and drive business growth. Acted as Duty Manager on a rotational basis, ensuring effective follow-up on customer orders and compliance with H&S standards.

• Successfully cleared £100K in obsolete stock
• Restructured and improved Kitchen and Bathroom departments

Branch/ Store Manager - Builders Warehouse (T/A Walmart) - South Africa

(2013-08 - 2017-08)

Supervised branch personnel and operations to improve productivity and streamline activities, maximizing results and achieving peak performance levels. Directed all operational aspects including distribution operations, customer service, HR, administration, and sales. Assessed local market conditions and identified current and prospective sales opportunities.

Developed forecasts, financial objectives, and branch business plans, ensuring branch met goals and metrics as stated by company executives. Located areas of improvement and proposed corrective actions that met challenges and leveraged growth opportunities. Brought out best in branch personnel by providing effective training, coaching, development, and motivation.

• Spearheaded annual store turnover of R65M, with stockholding ranging from R11M to R13M
• Directed diverse 58-member team and efficiently oversaw 15000ft store
• Successfully grew Builders Trade Depot store by 7% from previous year, showcasing 11% ROI with 0% expense growth; contributing 54% in company sales and turnover
• Called upon to represent company as initiator and chairperson for National Commission for Conciliation, Mediation and Arbitration in South Africa

Trainee Regional and Risk Manager - Incredible Connection (JD Group/ Steinhoff)

Branch Manager - Mass Discounters (Games/ Massmart/ Walmart/Asda)

A Levels - Menlopark High School

Diploma - Business Management - University of South Africa (UNISA)