Beth Southern

I am very professional in the workplace by wearing correct uniform and have very good time management. I have lots of soft skills including good communication and interpersonal skills, leadership, problem solving, work ethics and great teamwork. I have many transferable skills from my previous roles which include excellent customer service skills and attention to detail.

Waitress / front of house staff - The Whitaker Bar & Kitchen

(2021-01 - 2025-05)

Responsibilities included greeting customers and guests, taking orders, serving foods, handling customer queries and complaints, making reservations, taking incoming calls and mail along with replenishing stock.

• Provided staff training and mentoring to new staff members.
• Reorganised the meeting booking process, implementing an online system which all staff can access, leading to reduced diary conflicts within the team.
• Presenting a professional and friendly first impression to all visitors including at hosted events, weddings and funerals.
• Managing incoming phone calls in a professional manner.
• Organising stationery orders and liaising with suppliers to meet business requests.
• Replenishing and restocking the bar, always ensuring high level of stock management efficiency.
• Assumed the role of fire/health and safety officer.

Level 2 - Professional Hairdressing - Accrington College

GCSEs - Haslingden High School