Beth Thompson

I am currently employed as an assistant merchandiser at Clarks. My primary job role involves using Excel and other data forms in order to analyse and help customers and our sales team. I transfer stock, and help with pricing, in-stock reports and making sure our sales team has the best possible outcome.

Assistant Merchandiser Wholesale - Clarks

(2025-01)

I am currently employed as an assistant merchandiser at Clarks. My primary job role involves using Excel and other data forms in order to analyse and help customers and our sales team. I transfer stock, and help with pricing, in-stock reports and making sure our sales team has the best possible outcome.

AI Chatbot Analyst - Samsung/Likewize

(2024-05 - 2024-12)

As an AI Chatbot Analyst at Samsung, my primary responsibility is to develop and evaluate the performance of Samsung's chatbot, which handles over 700 sessions daily. My role involved analysing Power BI reports and reviewing chat logs to identify areas of improvement. I also collaborate closely with Samsung's creative team to optimise the chatbot's functionality, resulting in significant weekly cost savings.

I utilise tools such as JIRA, Data Portal, and Excel to analyse existing content and create new content during flagship launches, demonstrating my ability to thrive in high-pressure environments.

Content Editor - Likewize

(2023-08 - 2024-05)

I worked as a Support Site Editor, gaining extensive experience in creating support content across various devices. Within three months of joining, I began training colleagues, demonstrating both my technical proficiency and strong communication skills. I consistently produce high-quality work with exceptional accuracy and am a quick learner, having independently mastered device support processes within my first month.

Sales Team Leader - Vans

(2023-02 - 2023-08)

As a Sales Team Leader at Vans, I am entrusted with greater financial responsibilities, overseeing a team, and contributing to the management team's decision-making processes within the store. This role has provided me with valuable experience in handling financial operations and managing a larger team, even in high-pressure environments.

Shift Leader - Caffe Nero, Street - Street

(2022-05 - 2023-02)

This job made me responsible with closing the store, looking after the staff members in the store as well as using my cash management skills in order to keep track of the money within the store. I'm also training to become a barista maestro even though I have been in the job for less than a year, as I'm looking to forward my career into becoming a manager.

Sales Assistant - Clarks Outlet, Street - Street

(2021-04 - 2022-05)

Whilst working at Clarks, I received several awards in recognition of my strong communication skills and customer service. I developed a comprehensive understanding of the brand and consistently demonstrated enthusiasm for new product launches. Prior to my departure, I was offered the responsibility of a key holder position.

GCSE's - St Dunstan's, Glastonbury (2011-09 - 2016-07)

Level 3 Vocational Course - Performing Arts and A Level Literature - Bridgwater and Taunton College, Bridgwater (2016-09 - 2018-06)

BA - Film and TV Studies - Aberystwyth University, Aberystwyth (2018-09 - 2021-09)