Bethaneypattinson

A highly organised and adaptable Planning and Scheduling Coordinator with over 10 years of experience across domestic retrofit, insurance, NHS administration and customer service. Experienced in coordinating installation programmes, managing compliance documents, reviewing post-installation evidence, registering warranties and submitting NAPIT certification applications. Confident working with customers, contractors, suppliers and housing associations while managing competing priorities and maintaining high standards of accuracy and service.

Planning & Scheduling Coordinator - Eco Funding For Homes Ltd

(2025-04)

• Collect and verify compliance documents, including utility bills, bank statements and signed Ofgem forms, to support funding eligibility.
• Plan and schedule installation works with customers, contractors and suppliers.
• Order materials and monitor deliveries to help keep projects on programme.
• Review photographic evidence after installations to confirm the required work has been completed and documented correctly.
• Register warranties and submit applications for NAPIT certification for relevant completed works.
• Liaise with scaffolders to confirm the correct elevations and coordinate requirements.
• Keep housing association clients updated on planned works and investigate customer complaints through to resolution.

Claims Handler / Team Leader - Preferred Management Solutions Ltd

(2022-08 - 2025-04)

• Managed home emergency insurance claims from the first report through to completion.
• Handled high volumes of inbound and outbound calls with customers and engineers.
• Processed engineer quotations for further repairs and liaised with insurance companies for approval.
• Took customer payments securely using SagePay.
• Supervised a team, monitored hourly and daily targets, and supported performance delivery.
• Investigated complaints and issued appropriate correspondence in line with company procedures.

Cleaning Operative - Sun Rich Cleaning Services

(2021-09 - 2022-08)

• Cleaned void properties for Gateshead Council and Home Group Housing Association.
• Completed quality checks, used approved equipment and chemicals, and carried out needle sweeps to maintain a safe working environment.

Customer Administrator - Paragon Customer Communications

(2021-01 - 2021-09)

• Updated Premium Bonds accounts, removed account blocks, issued passwords and sent customer correspondence.
• Merged and amalgamated customer accounts accurately.

Care Assistant - North Haven Care & Support Ltd

(2020-01 - 2021-01)

• Supported clients in their homes with personal care, medication, domestic duties, hoisting and time-critical medication.

Bank Administration Assistant - Gateshead Foundation Trust NHSFT

(2016-11 - 2018-10)

• Prepared and updated patient notes for clinics, including address amendments and clinician history sheets.
• Organised records for off-site clinics and departments, created new patient volumes and archived information accurately.

Domestic Assistant - South Tyneside NHS Foundation Trust / Property Services

(2011-10 - 2017-04)

• Maintained high standards of cleanliness in offices and medical environments while following COSHH requirements.
• Prioritised workloads, used specialist machinery and communicated professionally with clinicians, staff, patients and visitors.

Level 3 NVQ - Business Administration

Level 3 - Retrofit Assessor

Level 3 - Domestic Energy Assessor

Level 3 - Leadership & People Management Bootcamp

Level 2 - Understanding Domestic Retrofit

NVQ Level 2 - Business Administration