Program Manager at Amazon Advertising (2024-09 – Present)
- Own and coordinate three concurrent programs within Amazon Advertising Trust, partnering with product, policy, engineering, operations, and finance teams to prioritize and deliver work.
- Lead the intake program, running weekly triage office hours and applying a six-criteria scoring model to prioritize incoming requests, route them to the right teams, and manage each against defined service-level agreements.
- Drive a restricted-category self-service program, coordinating engineering, policy, and operations across multiple milestones to enable advertisers to self-serve previously restricted categories.
- Own the strategy, quality, and delivery of advertiser-facing communications, standardizing templates and improving messaging to reduce complaint rates and strengthen the advertiser experience.
Senior Controllership Analyst at Amazon Web Services (2020-06 – 2024-09)
- Evaluated and improved standard operating procedures, ensuring optimal process quality and effectiveness, and handled multiple competing priorities in a fast-paced environment.
- Completed audits and drafted comprehensive reports to communicate complex analytical results clearly to both business and technical teams.
- Collaborated with leadership and stakeholders across tech and non-tech teams to implement scalable strategies and optimize cross-team processes.
- Leveraged data insights to guide strategy, define requirements, and drive stakeholders to meet goals, developing project plans to support successful delivery.
Audit Accountant at Rekdal Hopkins Howard, P.S. (2018-01 – 2020-06)
- Completed and oversaw staff on planning and field work for client engagements that consists of analyzing current accounting and operating procedures.
- Conducted risk assessments to test internal control processes and procedures in order to evaluate the effectiveness of the identified controls.
- Drafted financial statements and reports for client engagements such as preparations, compilations, review and audits according to GAAP.
- Practiced and developed leadership skills through training, supervising and mentoring team members along with being involved in recruiting as a Western Washington University campus liaison.
