Bethlehem Abbay

Program manager with 8+ years coordinating cross-functional teams, timelines, and stakeholders to deliver complex projects on schedule.

Program Manager at Amazon Advertising (2024-09 – Present)

• Own and coordinate three concurrent programs within Amazon Advertising Trust, partnering with product, policy, engineering, operations, and finance teams to prioritize and deliver work.
• Lead the intake program, running weekly triage office hours and applying a six-criteria scoring model to prioritize incoming requests, route them to the right teams, and manage each against defined service-level agreements.
• Drive a restricted-category self-service program, coordinating engineering, policy, and operations across multiple milestones to enable advertisers to self-serve previously restricted categories.
• Own the strategy, quality, and delivery of advertiser-facing communications, standardizing templates and improving messaging to reduce complaint rates and strengthen the advertiser experience.

Senior Controllership Analyst at Amazon Web Services (2020-06 – 2024-09)

• Evaluated and improved standard operating procedures, ensuring optimal process quality and effectiveness, and handled multiple competing priorities in a fast-paced environment.
• Completed audits and drafted comprehensive reports to communicate complex analytical results clearly to both business and technical teams.
• Collaborated with leadership and stakeholders across tech and non-tech teams to implement scalable strategies and optimize cross-team processes.
• Leveraged data insights to guide strategy, define requirements, and drive stakeholders to meet goals, developing project plans to support successful delivery.

Audit Accountant at Rekdal Hopkins Howard, P.S. (2018-01 – 2020-06)

• Completed and oversaw staff on planning and field work for client engagements that consists of analyzing current accounting and operating procedures.
• Conducted risk assessments to test internal control processes and procedures in order to evaluate the effectiveness of the identified controls.
• Drafted financial statements and reports for client engagements such as preparations, compilations, review and audits according to GAAP.
• Practiced and developed leadership skills through training, supervising and mentoring team members along with being involved in recruiting as a Western Washington University campus liaison.

Master of Business Administration – Washington State University, Global Campus (2022-08 – 2024-08)

Bachelor of Arts in Accounting – Western Washington University (2014-09 – 2017-12)