Bhakti Nashte

An highly motivated professional with experience in management, administration and client support.Graduated as master in business administration. Always keen to explore new opportunities. My studies have given me a strong foundation in each aspects of business and development.

I have worked in management and client facing role for three years which helped me in leadership, building trust with clients, to promote satisfaction, resolve concerns, upgrade the interpersonal and maintain loyalty. My objective is to secure a position that will allow me to use my strong organizational skills , educational background and notable achievements in management and entrepreneurship.

Senior Client Service Representative, at Equifax Ltd, Leeds

April 2023 — Present

• Providing a best in class service and focusing on query ownership to deliver an excellent client journey experience to the clients.
• Aiming to resolve client issues at the point of engagement and regular 
• communication in line with SLA and KPI targets.
• Using the information and resources that are available to investigate and resolve client queries immediately or direct to the appropriate resolver group for further investigation and resolution.
• Working closely with the internal teams.
• Primarily addressing in the business to business sector.
• Supporting a culture of clients centricity .
• Focusing on positive client and colleague experiences.
• Successful completing all mandatory training, in line with published deadlines, ensuring I am compliant with all EFX security, risk and compliance need.

Leeds Beckett University, Leeds, UK January 2021 - July 2022

Master of Business Administration (Graduate Master of Business Administration)

• Completed Technology Entrepreneurship project on “ Investigation into Automation of Irrigation System using IoT Technology”