Learning&Development Customer Service &Operations
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Dynamic and results-driven professional with 12+ years of experience in aviation and service industries, leading high-
impact Learning & Development, customer service, training, and operational functions. Proven track record of designing, managing, and delivering staff training aligned with global aviation standards. Adept at stakeholder engagement, quality assurance, and building collaborative high-performance teams. Recognized for empathetic leadership, attention to detail, and driving operational excellence in airport environments.