Knowledge Management & Automation Specialist at RWE Renewables UK (2023-01 – Present)
Specialist role covering the full knowledge lifecycle — audit, structure, automation, and handover.
- Set up and configured Confluence as the central platform for team documentation and internal knowledge sharing — defining space structure, page templates, and governance for consistent contribution and findability.
- Audited the existing knowledge landscape across 4,000+ employees — evaluating repositories, content quality, usage patterns, and gaps to build a clear improvement baseline.
- Wrote, structured, and maintained knowledge articles, process guides, and exception documentation — applying plain-English principles to make complex content accessible to non-technical users.
- Applied taxonomy, metadata, and tagging standards across all knowledge assets, improving search success rates and ensuring content scaled reliably.
- Structured content for AI consumption — retrieval-ready formats and source governance — enabling the AI assistant to return accurate answers at the point of need.
- Built and deployed an AI-powered knowledge assistant integrated with SharePoint Online and Teams, improving information retrieval speed by 50% across the organisation.
- Designed Power Apps and Power Automate flows consolidating 15 manual processes into a single automated workflow, cutting processing time by 40%.
- Developed Power BI dashboards tracking knowledge base engagement, content usage, and search performance to prioritise improvements.
- Established governance processes — content ownership, review cycles, and change alerts — keeping knowledge accurate as processes and policies evolved.
- Used engagement analytics and user feedback to identify content gaps and drive a regular cycle of knowledge base improvements.
- Trained all user groups and built a champion network to maintain, curate, and amplify knowledge on an ongoing basis.
Senior Knowledge Consultant at GenZeon (2022-02 – 2022-09)
- Designed information architecture and content workflows for an R&D knowledge portal — running stakeholder discovery first to ensure structure matched real user needs.
- Built the ZelisHub knowledge portal end-to-end: taxonomy, navigation, and content standards defined through iterative stakeholder review.
- Delivered tooling integrations to reduce manual effort in knowledge workflows, improving content freshness and accessibility.
- Recognised as Star Performer by Zelis (May 2022).
Senior Knowledge Analyst at Deloitte Support Services India (2006-07 – 2012-08)
- Managed the full content lifecycle for a global KM programme — sourcing secondary research from Bloomberg and Hoovers, cataloguing and tagging findings, summarising into structured briefings, and publishing to repositories used across multiple countries.
- Maintained web content and knowledge bases on SharePoint, applying metadata and HTML to keep content well-structured, searchable, and current.
- Produced monthly analytics reports on content usage and engagement to inform governance and content improvements.
- Deloitte Achievement Award · Applause Award (top performer FY06 & FY07) · Outstanding Performance Award — Content Migration.
Senior Knowledge Analyst — EMEA at Collabera Technologies (Deloitte ERS) (2013-11 – 2014-05)
Managed knowledge management and communications across the EMEA region, maintaining intranet governance and supporting cross-regional knowledge transfer across Deloitte member firms.
