Founder & Operator at Not Normal Dogs Ltd (2022-07 – Present)
- Owned and operated two leasehold pub businesses simultaneously across two venues, managing teams of 15–20 staff per site
- Full P&L ownership including budgeting, pricing strategy, margin control and cost management
- Successfully turned around underperforming sites through structured business planning and operational change
- Delivered full refurbishments and repositioning of sites to improve customer experience and trading performance
- Achieved and maintained 5* EHO rating through implementation of robust food safety and compliance systems
- Managed guest accommodation (including 7 letting rooms), improving occupancy and Booking.com performance
- Drove significant improvements in customer reviews across Google, TripAdvisor and Booking.com
- Implemented operational standards, policies and processes to improve consistency and efficiency
- Built strong relationships with landlords, suppliers and stakeholders, negotiating improved commercial terms while increasing supplier volumes to 3x previous levels, driving growth and long-term business sustainability
- Developed and executed site-level business plans to drive footfall, revenue and profitability across multiple venues
Operations Manager at Harrison Products (2021-05 – 2022-07)
- Managed Client Operations team (7+ direct reports) overseeing end-to-end supply chain operations
- Maintained key relationships with high-value clients ensuring SLA delivery
- Negotiated supplier contracts and improved cost efficiency
- Drove process improvements to enhance operational performance
Regional Support Manager & Sales Manager at Sofa Workshop (2020-01 – 2021-01)
- Supported a 7-store region driving performance and sales growth
- Led recruitment, training and development of store teams
- Managed customer experience and resolved escalations
Area Sales Manager at Honda (UK) (2017-11 – 2020-01)
- Executed new car (retail, corporate, local business, motability and fleet) and accessory sales targets and KPI's for all 12 Car Dealerships in West Mids and South Wales
- Excelled the Area Sales Target Performance from a typical 75% achievement in 2017 to a much stronger 98% achievement in 2018 and 102% in 2019
- Increased profitability within Sales Department contributions from -£36K Rolling 12 position in October 2017, to +£78K Rolling 12 position in October 2019 (swing of £114K) therefore achieving a stronger Dealer Constitution and in territory Market Share
- Rolled out the Honda Sales Operational Standards project across 6 Dealerships in 2 years driving improvements in Sales Processes and Business set ups
- Executed best practice across the dealers on marketing and promotional activities as well as web presence and brand presentation and identity both digital and physical
- Held product and sales training to support dealerships to achieve their sales objectives
- Implemented Customer Satisfaction (CSI) Action Plans to enhance Customer Excellence
Pan-E Logistics Control Manager at Honda Europe (2015-11 – 2017-11)
- Increased efficiency of the Logistics Finance department through a team 'shake up' whilst also reducing departmental overheads by £40K per year
- Set performance objectives, conducted regular PDR reviews with ongoing coaching, support and training
- Improved month end process by cutting timescales down to 2 days (previous process was 6 weeks)
- Maintained a tight control over the £73-78 million budget for the Logistics department
- Successfully prepared high annual departmental budgets which were reviewed on a quarterly basis. Submissions always presented reduced costs saving at least £1m each half year through reviewing Supplier contracts, conducting Tender events, Negotiating rates routes and suppliers
- Automated the Budget Submission process through implementing database in Msft Access (SQL coding)
- Highly molecular level of data analysis with the strict attention to detail to understand variances, trends, forecasts and anomalies
- Through management of the Audit and Budget process I achieved all deadlines without fail and passed the department through every Audit carried out, without any 'advisories'
Regional Logistics Executive at Honda Europe (2012-12 – 2015-11)
- Managed the door-to-door deliveries for cars from pass to sales in the factory or arrival into mainland Europe through to arrival at any of the 1072 dealers in Europe
- Cost down (saving circa £2500 per car) for sea freight internationally for manual movements. Supplier negotiations resulting in cost down, budget reductions due to improved contracts
- Managed the CAT-B/C process and accomplished a new damage claims handling system
- Drove change and improved processes, costs and communications such as creating new reports and turning data into meaningful information and insight. (e.g, the aging stock reports and replenishment reports, supplier performance reports)
- Rolled out Launch and PR Events involving proactive coordination with the factory, sales and supply departments for deliveries to all events across Europe and achieved all specific delivery deadlines
Customer Relations Executive at Honda (UK) (2012-02 – 2012-12)
Recruitment Consultant at Austin Fraser Recruitment (2011-06 – 2012-02)
Business Development Manager at VCOMM (2011-04 – 2011-06)
Redundancy
Serviced Apartments Manager at Atlantis Estates (2009-12 – 2011-04)
