Bianca Ilona

Psychology undergraduate currently studying BSc (Hons) Psychology at Arden University, with over 8 years of experience in customer service roles. Skilled in communication, active listening, relationship building, conflict resolution, and support individuals from diverse backgrounds. Experienced working under pressure while maintaining empathy, professionalism, and high standards of service.

Seeking an entry-level role within mental health, wellbeing, support services, healthcare, or psychology-related fields to gain practical experience while continuing professional development.

Bartender / Bar Supervisor - Eastside Restaurant & Bar - London

(2021-11 - 2026-06)

• Built positive relationships with customers from diverse backgrounds through effective communication and active listening.
• Resolved customer concerns professionally and calmly in high-pressure situations.
• Supported and mentored new team members, helping them develop confidence and workplace skills.
• Demonstrated empathy, patience and emotional intelligence when handling challenging interactions.
• Worked collaboratively with colleagues to maintain a safe and supportive environment.

Waitress / Bartender - Quartz Lounge - Iași, Romania

(2018-08 - 2021-06)

• Delivered excellent customer support and maintained positive client relationships.
• Managed challenging situations professionally and effectively.
• Worked as part of a large team to achieve service goals.

Waitress / Bartender - Charlotte Cake & Cocktail Lounge - Iași, Romania

(2017-07 - 2018-08)

• Provided customer-focused support in a busy environment.
• Developed strong interpersonal and communication skills through daily interactions.

BSc (Hons) - Psychology - Arden University (2024)

BSc (Hons) - Adult Nursing - Iasi, Romania (2017 - 2020)

A-Level Equivalent - Mathematics, Geography & Marketing - Virgil Madgearu High School