Bianca Lupu

Dedicated, reliable, and adaptable professional with experience across healthcare, supported living, emergency call handling, retail, hospitality, and customer service environments. I bring a strong work ethic, excellent communication skills, and the ability to perform effectively in fast-paced settings. Known for being empathetic, organised, and professional, I work well both independently and as part of a team.

I am committed to delivering high standards of service, maintaining safety and professionalism, and building positive relationships with customers, colleagues, and service users.

999 Emergency Call Handler - BT

(2026-03 - 2026-05)

• Handle emergency and high-pressure calls professionally and calmly.
• Accurately gather and record information while following procedures.
• Provide clear communication and support during urgent situations.
• Maintain confidentiality and professionalism at all times.

Care Assistant - Radius Housing Association - Belfast

(2025-02)

• Provide person-centred support while promoting dignity, independence, and wellbeing.
• Assist with daily routines, personal care, mobility, and practical support.
• Maintain high standards of hygiene, health & safety, and safeguarding.
• Communicate effectively with residents, families, and team members.

Retail and Stock Support - Sainsbury's - Belfast

(2024-11 - 2025-02)

• Replenished stock efficiently and maintained organised retail displays.
• Provided friendly and professional customer service in a fast-paced environment.
• Followed health & safety procedures and supported smooth store operations.

Care and Kitchen Assistant - Macklin Care Homes - Belfast

(2024-06 - 2024-11)

• Supported residents with daily living activities and wellbeing.
• Assisted with meal preparation and service while maintaining hygiene standards.
• Worked collaboratively with care and kitchen teams.

Crew Member - McDonald's Restaurant - UK

(2024-05 - 2024-08)

• Delivered efficient customer service during busy periods.
• Handled cash transactions accurately and maintained clean work areas.

Floor Staff / Cashier - Players Amusements (Boyle Bingo) - Belfast

(2023-11 - 2024-03)

• Handled cash responsibly and balanced registers accurately.
• Provided welcoming customer service and maintained a clean environment.

High School Education - Mircea Eliade Theoretical High School (2015 - 2017) Romania

Healthcare Compliance & Safety Training - Healthcare - Florence Academy (2024 - 2024)