Customer Service and Case Handler - Enact Conveyancing
(2024-02)
Non Standard Home Insurance Customer Service - AJG Gallaghers
(2023-11 - 2024-01)
- Taking inbound calls
- Being first point of contact
- Selling insurance policies to customers
- Having to meet targets
- Working in a fast pace environment
- Up selling
- Providing and explaining insurance policies to customers
- Updating current policies
- Renewing policies
- Providing quotes to potential customers
Customer Service and Case Handler - Enact Conveyancing
(2021-07 - 2023-11)
Due to redundancy
- First point of contact for borrowers
- Helping them with there remortgage process
- Reviewing files and providing answers to there questions
- Working in a past paced environment
- Having to meet targets
- Dealing with my own case load
- Meeting deadlines
- Helping fill out documents
- Reviewing documents
Apprenticeships Fully Qualified/Training Team Leader - Santander
(2018-11 - 2021-07)
- Acting as the first point of contact for customers
- Assisting with day to day transactions, queries and servicing
- Building relationships and finding solutions
- Developing knowledge of services and products to help customers
- Identifying New ways to improve the customer experience
- Team leader training
- Covering team leader role
- Experience in customer service and team leader
Customer Care Assistant - Rajas - Leeds
(2018-04 - 2018-04)
- Handling large amount of customers and phone orders efficiently and professionally
- Taking orders and ensuring that product arrives in a timely fashion to the customer
- Building relationships with customers
- Work to set personal performance standards and work with the team to contribute to high quality customer service
- Picking and packing orders
- Taking payments
- Attempt to up sell
- Deal with complaints face to face whilst using my negotiation skills
- Implement training on new employees
- Treating customers fairly
- Keeping shop area tidy and clean
- Working in a fast-pace environment
Administrator - Michael Rehman & Co - Leeds
(2017-03 - 2017-04)
- Create spreadsheets with large number of figures without mistakes
- Maintaining accurate, up to date and appropriate records
- Provide clerical and administrative duties as required
- Achieve targets and take ownership of workload
- Responding to emails
- Outstanding attention to detail in order to pass quality standards daily
- Attending meetings
