Bilal Bash

I am a hardworking enthusiastic reliable individual seeking an opportunity to work in any industry. I am a confident person with a outgoing personality and find it easy to get along with different kind of people. I have the ability to work equally well as part of a team or on my own.

I'm a positive person who would do any task or challenges thrown at me and undergo any training that will help me develop myself and the skills in any role. I would 100% say I'm a ambitious person to work in a positive and successful corporate environment serving people of all walks of life with a smile and and a professional manner while learning for all those around me. I feel that I have developed a very professional approach and I'm always there and willing to help others, with the keen to learn and develop new skills in the area that I'm not familiar with to become more adaptable.

Mostly I'm extremely well organised and very hardworking when it comes to any sort of work that I've been given and I could say that I've got a very strong verbal communication that comes with excellent customer skills and qualifications.

Petrol station salesperson - Shell - Sheffield

• Being professional at all times
• Guaranteed safety of staff and customers
• Performing spill clean-ups to prevent accidents
• Facilitated smooth running of station services, performing daily opening and closing procedures, including any task's
• Managed teams by overseeing hiring, training and professional growth of employees
• Engaged with stakeholders to build relationships and brand awareness
• Improved efficiency and productivity by acquiring new skills
• Handled high volume calls to address customer inquiries and concerns
• Complete customer orders with speed and accuracy
• Worked flexible hours, covering nights, weekends and bank holidays

Parcel sorter - Royal Mail - Sheffield

• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Prepared reports on stock movements and statuses
• Packed over 100+ mail cages daily
• Labelled and distributed mail with high accuracy
• Delivered exceptional customer service by proactively listening to concerns and answering questions
• Handled high volume calls to address customer inquiries and concerns
• Assisted customers in shipping or receiving oversized parcels
• Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
• Operated mail processing equipment and manually sorted mail
• Sorting letters ready for posting out and placing them in the right areas as well as doing tipping oversize trolleys
• Pushing trolleys around the warehouse and placing-letter and parcels in the right postcodes
• Sorting business class mail and parcels
• Working to strict health and safety Standards

Sheffield call centre customer service - Capita - Sheffield

• Strong organisational, administrative and interpersonal skills
• Workload and time management
• Excellent telephone manner
• Dedicated, driven and proactive
• Confident communicator
• Supportive of junior staff members
• Able to remain calm in challenging situations
• Microsoft and excel

Accountant officer - Link financial - Sheffield

As an Accountant officer my responsibilities included preparing sales proposals, updating internal databases with clients on inbounds, outbound, colds transfer and warm transfer and contract details and conducting market research. Setting up payments plans for the customers who are not financially stable as long side helping with them on that situation. Sending emails and correspondence letters to keep them updated.

I'm a highly organised motivated accountant officer with ability to manage multiples projects facing challenges and meet deadlines. I'm a team player working effectively with senior management accomplishing objectives to provide data entry and support to supervisors and colleagues.

• Maintaining financial records
• Handling accounts payable and receivable
• Checking invoices
• Resolving accounts to the general ledger
• Contacting clients about transactions and invoices
• Handling queries related to accounts
• Standards of accounting
• Knowledge of regulatory standards
• General business knowledge
• Attention to detail
• Critical thinking
• Creating word documents
• Dynamic page layouts
• Text formatting
• Inserting images and bookmarks
• Creating, modifying, and filling tables
• Page navigation
• Create graphs and charts
• Grammar check

Cashier (Bank) - The Nottingham building society - Sheffield

At the Nottingham building society bank as a cashier I Process deposits and pay out funds in accordance with bank procedures and recording. All transactions accurately and balancing each days operation. Receives cash and cheques.

For deposit verifies amounts and looks for check endorsements. Assist clients with various tasks such as online payments in person and filling forms outs withdraws and loan recommendations A strong history of interfacing with a diverse customer base to recommend appropriate banking products and drive customer success. Im a well organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively.

I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives.

• Mathematics and numeracy
• Finance rules and procedures
• Knowledge of bank standards and processes
• Cash drawer maintenance
• Accuracy
• Attention to detail very closely
• Written and verbal communication at the same time
• Resilience
• Detail oriented