Bilal Esss

A confident, approachable, and highly focused individual with a range of skills amassed through my experiences in a number of key industries. I consider myself to be a very strong team player with the ability to take on additional work to adapt to busy environments. I ensure any work I undertake is completed to a very high standard and possess the ability to act upon constructive criticism to ensure my continuous professional development.

I am eager to learn and am happy to undertake any additional training to accommodate company needs and personal growth.

Logistics Associate - BMW

(2023-03)

• Delivering pallets within warehouse
• Making sure all stock topped up within the required amount
• Ensuring all parts are delivered effectively and efficiently
• Working within a specific time to deliver parts
• Keeping on top of stock within the warehouse
• Following process and keeping within process requirements
• Following up parts that aren't readily available

Care Worker - Caremark Ltd

(2021-03 - 2021-06)

• Providing a broad range of care to adults and children
• Administering oral and topical medication under the supervision of medical personnel
• Providing mental and emotional support to clients and families
• Collaborating with other health and social care professionals to provide the best possible care
• Making recommendations to families and healthcare personnel on the appropriate care structure for personalised care plans

Front of House Staff - Shamnah's Indian Takeaway

(2018-04 - 2020-02)

• Taking customer orders over the phone and face to face in a professional manner
• Assisting in the preparation of food following food hygiene guidelines
• Maintaining a clean and well-presented customer and food preparation area
• Advising customers on products, including dietary or allergy information

Courier Drive - Lewtas Logistics Ltd

(2019-01 - 2019-08)

• Sorting customer orders with care
• Delivering parcels and goods to customers in a timely manner
• Communicating with customers to ensure safe delivery of items
• Route planning and day-to-day organisation

Warehouse Operative - Great Bear Distribution

(2017-08 - 2018-12)

• Accurately and efficiently picked and dispatched products for customer orders
• Exceeded time and accuracy targets, improving company daily turnover
• Ensuring efficient operations by adhering to operational rules, procedures, and schedules
• Verifying goods and checking for damage, ensuring dispatched items were in good condition
• Working as part of a team to ensure the smooth running of the packing and dispatch unit
• Ensuring the warehouse was kept clean and tidy
• Assisting with warehouse inventory controls using handheld scanners

Inbound Sales Adviser - Vodafone

(2015-09 - 2017-07)

• Taking inbound calls and communicating with customers in a friendly and professional manner
• Supporting customer retention through effective call handling and upselling of products
• Processing customer orders through internal systems and processes
• Meeting individual and monthly team targets
• Adhering to internal sales and customer services processes

Radio Controller - Oldham Bardsley Cars

(2012-08 - 2015-07)

• Answering calls and logging journey details
• Directing drivers quickly and effectively
• Dealing with customers face to face

Business and Tourism Management - Canterbury Christ Church University (2022)

BTEC National Diploma - Business Law in Finance, Law & Business - The Oldham College (2012 - 2012)

GCSE - The Hathershaw College of Technology & Sport (2004 - 2009)

BTEC Diploma - Law - The Hathershaw College of Technology & Sport (2004 - 2009)

BTEC National Diploma - Business Law - The Hathershaw College of Technology & Sport (2004 - 2009)