Business Analyst at Maison Executive Cars (2025-05 – Present)
Improved operational efficiency and service delivery across fleet, bookings, and customer service, partnering with teams to optimise processes, track performance, and support strategic initiatives.
- Optimised fleet utilisation and booking processes, reducing delays by ~10% and improving on-time service delivery across a small fleet of 15–20 vehicles.
- Developed and maintained simple operational dashboards in Excel to monitor trends and identify performance issues.
- Coordinated workflow improvements and process changes, enhancing efficiency for a small team of 5–10 staff members.
- Analysed operational data to identify bottlenecks and implement practical improvements to service consistency.
- Monitored customer feedback and booking trends to identify recurring issues, supporting targeted process improvements.
- Assisted in preparing simple reports and summaries for management to inform scheduling, resource allocation, and operational decisions.
- Supported small-scale projects and initiatives by documenting "as-is" and "to-be" processes and contributing to requirement notes for minor system/process changes.
Business Analyst at Weston Marshall (2024-01 – 2025-04)
Implemented a new ERP system that streamlined operations and improved cost efficiency for a major retail franchise.
- Collaborated with development and operations teams to translate stakeholder requirements into actionable deliverables.
- Monitored project timelines and milestones, flagging potential risks and dependencies to ensure on-time delivery.
- Assisted in creating test cases and supported user acceptance testing (UAT) to validate that solutions met business needs.
- Provided regular updates and progress reports to stakeholders, ensuring transparency and alignment throughout project phases.
- Analysed workflows to reduce rework by ~10% and accelerate project delivery by an average of 5 days per initiative.
- Produced detailed documentation, including process maps, user stories, and acceptance criteria, ensuring solutions aligned with business objectives.
- Coordinated testing and validation across multiple teams, verifying solution effectiveness and reducing repeat issues by ~15%.
Business Analyst at Creative Support (2018-11 – 2023-12)
Supported scheduling, compliance, and service delivery across multiple teams, ensuring smooth operations and adherence to standards while developing skills in process awareness, risk management, and team coordination.
- Managed staff schedules and operational workflows for 10+ team members, supporting consistent service delivery.
- Conducted compliance checks and risk assessments, contributing to adherence to health & safety standards.
- Monitored operational activities to identify inefficiencies and potential risks, escalating as required to reduce service interruptions.
- Assisted in process documentation and reporting to inform management decisions and improve operational clarity.
- Assisted with incident tracking and reporting to ensure timely resolution and maintain service continuity.
- Supported the implementation of standard operating procedures to improve consistency across teams.
- Helped coordinate small-scale process improvements by gathering feedback from staff and reporting observations to management.
