Bill Kiplagat

ICT Support Technician with hands-on experience providing first-line technical support, troubleshooting hardware, software and network issues, and supporting users in fast-paced environments. Experienced in Windows systems, Microsoft 365, Active Directory, device setup and maintenance, and user account administration. Skilled at delivering excellent customer service, resolving technical issues efficiently, and maintaining reliable ICT systems.

Night Receptionist (Part-Time) at Travelodge (2025-01 – Present)

• Support smooth check-in and check-out processes.
• Communicate key updates and trends through clear written handovers.
• Prepared accurate end-of-day and overnight operational reports for management teams.
• Work independently to strict reporting deadlines with strong attention to detail

IT Support Specialist at MEGH CUSHION INDUSTRIES LTD (2024-06 – 2024-11)

• Provided first-line IT support across departments, resolving hardware and software issues.
• Installed, configured, and maintained PCs, printers, and network devices.
• Performed system updates, backups, and general server administration tasks.
• Maintained the company website and supported online systems.
• Ensured data security procedures were followed and provided user guidance.

Software Tester Attaché at JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY, ICT DEPARTMENT (2022-01 – 2022-03)

• Tested and debugged institutional website components and internal systems.
• Supported ICT staff with installations, updates, and routine maintenance.
• Assisted users with ICT issues and system navigation.
• Contributed to website improvements to enhance functionality and user experience.

MSc in Computing and Information Systems – Liverpool John Moores University (2025-01 – 2025-12)

Certification in Software Engineering – Alx Africa (2023-01 – 2024-06)

Bachelor in Information Technology – Jomo Kenyatta University of Agriculture and Technology (2019-01 – 2023-06)