Billie Gillan

Recently qualified Teaching Assistant with a Level 2 Teaching Assistant qualification from Burnley College and current classroom experience supporting pupils in Lower Key Stage 2. Brings more than ten years' experience working in public sector and not-for-profit organisations, with strong organisational, communication and interpersonal skills developed in professional, customer-facing environments. Kind, dependable and approachable, with experience supporting individual pupils requiring additional help alongside whole-class learning across core subjects and the wider curriculum.

Understands the importance of confidentiality, safeguarding and creating a positive, inclusive learning environment. As the mother of a four-year-old daughter about to start primary school, I have developed an even greater appreciation of the important role Teaching Assistants play in supporting children's learning, confidence and development. I am now seeking a long-term Teaching Assistant role where patience, professionalism and a genuine commitment to helping children can make a positive contribution to school life.

Volunteer Teaching Assistant (Placement) - St Anne's Edgeside Primary School

(2026-02)

• Support pupils in Lower Key Stage 2 (Years 3 and 4) as part of the placement for the Level 2 Teaching Assistant qualification.
• Assist individual learners requiring additional support and participate in learning with the wider class.
• Support learning across guided reading, mathematics, science, English and ICT, as well as the broader curriculum when required.

Business Support in family business (p/t) - Philanthrope LLP, Manchester - Manchester

(2024-10)

• Provide administrative and operational support within a professional services environment.
• Maintain accurate digital records, process correspondence, and manage data across multiple systems.
• Assist with scheduling, document preparation, and client communication.

Case Administrator (FTC) - Ministry of Justice, Manchester - Manchester

(2025-01 - 2025-04)

• Supported the daily running of a busy case management office, handling confidential documentation and live data.
• Entered and updated case information accurately on secure databases, ensuring compliance with data protection standards.
• Liaised with colleagues and external agencies to ensure deadlines and legal requirements were met.

Various Administration & Customer Support - Contract & Temporary Roles, Northwest - Northwest

(2016 - 2022)

Delivered administrative and customer support for a range of organisations, including TalkTalk, Capita (BBC Licensing), Tesco Mobile, Footasylum, Shelter, and Sodexo.

• Managed customer enquiries by phone and email, resolving issues efficiently and professionally.
• Processed documentation and maintained accurate records in fast-paced environments.
• Contributed to team targets while upholding quality and compliance standards.

IT Account Administration Analyst - Thames Valley & Hampshire Constabulary, Winchester - Winchester

(2012-11 - 2015-05)

• Administered user accounts and system permissions for police staff across both forces.
• Maintained strict confidentiality and ensured adherence to internal security procedures.
• Supported IT projects and system upgrades, producing documentation and user support materials.

Clinical Systems Training Administrator - Royal Hampshire County Hospital (NHS), Winchester - Winchester

(2009-06 - 2011-03)

• Coordinated clinical systems training for over 3,000 hospital staff during a major upgrade project.
• Scheduled sessions, maintained attendance records, and managed data entry and reporting.
• Recognised by senior management for exceptional organisation, accuracy, and reliability.

Teaching Assistant, Level 2 - Burnley College (2026-02 - 2026-06)

PhD - School of Humanities (p/t, ongoing) - University of Central Lancashire (2020)

Counselling Concepts, ABC Award – Level 2 - Bury College (2016 - 2016)

Master of Arts - Film Studies - University of Winchester (2010 - 2012)

Bachelor of Arts - Drama Studies - University of Winchester (2005 - 2008)

Performing Arts, BTEC National Diploma - Performing Arts - Bury College (2003 - 2005)

12 GCSEs - Plant Hill High School (1998 - 2003)