Customer & Trading Manager
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Almost nine years of experience within the customer facing retail sector including over four years within leadership and management. Passionate about people engagement, customer relationships and smashing KPIs. Determined to further my career by applying learnt personal and professional experiences to a new role.
Customer & Trading Manager at Sainsbury's (2024-10 – 2026-05)
Promoted to CTM which has involved the running of one of Newcastle's busiest, highest earning stores. Experience here involved deeper team management, including disciplinary investigations, payroll and scheduling management, aligning to strict business budgets, main safe cash control, regional meeting contribution, leading and passing H&S audits, improving customer satisfaction and hitting local and national targets, all with evidenced scorecard traceability.
Team & Shift Leader at Sainsbury's (2022-01 – 2024-10)
Role involving everything previously learnt within the business, plus, additional expectations such as, key control, cash replenishment, shift running, store opening and closing, directing and managing colleagues, processing managerial documentation and further taking charge of processes, such as, stock management and periodic stock counts, system alarm management and merchandising activity reporting.
Trading Assistant at Sainsbury's (2020-11 – 2022-01)
Moved out of food assistant role to gain more experience across different departments of the business. Involving, customer complaint and refund processing, online order processing, trading software, stock and display merchandising and day-to-day activities, such as, cleaning, code checking and till and sales control.
Food Services Assistant at Sainsbury's (2017-07 – 2020-11)
Working and maintaining fresh raw food counters from a younger age where understanding and following strict food health and safety policies and hygiene restrictions was of paramount importance. Plus, daily merchandising of products to increase sales and meet weekly targets.
Bachelor of Science in Clinical Psychology – Northumbria University (2020 – 2024)
