Customer Business Manager - National Flexible - Birkenshaw
(2025-04 - 2025-07)
- Responsible for the management and growth of a number of accounts, maintaining on time in full deliveries.
- A very demanding role, being a point of contact and managing flexible packaging orders from initial enquiry to delivery.
- We also offer a stock holding service, therefore clear communication is key, ensuring customers are aware what their stock levels are, and advising when they require reordering.
Buyer - Woodcock and Wilson - Huddersfield
(2024-06 - 2025-02)
- Oversaw supplier interactions to guarantee complete and punctual deliveries.
- Return on investment is key, ensuring the company pays the best possible price without sacrificing on quality and lead time.
- Furthermore, a number of contracts have been reviewed reducing company spend by several thousand pounds during my time at the company.
- Developed and maintained strong relationships with suppliers to secure the best prices and quality.
- Followed buyer directives for purchases and promptly resolved issues with deliveries, price or item quality.
- Negotiated contracts with suppliers, focusing on terms of payment, delivery schedules, and quality standards.
Sales Account Manager - Aalco Metals Ltd - Leeds
(2022-05 - 2024-05)
- Responsible for the management and growth of several accounts.
- Growth comes in many forms, including sales, profit and tonnage and it is key to the aims of the business of creating profit share.
- Increasing profit through building fantastic customer relationships, negotiating with suppliers and identifying key opportunities with customers.
- Margin has increased by 5 percentage points compared to the previous year.
Sales coordinator - F&P Wholesale - Ossett, WF5 9TH
(2021-03 - 2022-04)
Company Overview: F&P are a plumbing wholesaler, turning over in excess of £300m per annum. A key role, working within the sales team. Taking in excess of 100 calls and 80 orders per day, this was a fast paced position.
- Providing excellent customer service
- Dealing with customer queries and enquiries.
- Creating quotes for customers.
- Liaising with internal customers to provide the best possible service.
- Inputting customers orders.
- Being a point of contact for external sales people.
- During this time, I also analysed our transport carrier spend and I was able to save the business circa £35k per annum.
Data Entry Clerk - Bluespot Furniture Ltd - Dewsbury
(2020-06 - 2021-02)
I undertook this role in order to spend more time with my young family.
Warehouse Manager - Decco Ltd - LS9 ORR
(2019-07 - 2020-05)
Swift internal promotion due to my leadership and organisational skills, as well as my performance and knowledge of the business. I have been heavily involved in a number of projects, including a full reshaping of the warehouse, which included moving best selling SKUs to one area of the warehouse. Furthermore I have undertaken responsibility for costs savings on transport, with potential savings in excess of £25,000 per annum.
- Oversaw increased Health and Safety Audit scores
- Managed the warehouse through consecutive record months
- We need £3m more business in the first 3 months of 2020 compared to 2019
- Reduced the amount spend on salaries when compared to sales out.
- In this position I am responsible for planning out all warehouse resources & activities in relation to companies' objectives & targets.
- Also keeping track of stock using computer systems, allocating space for storing goods & organizing special requirements for stock.
- Oversaw daily operations of warehouse, including inventory management and order fulfilment to meet customer demands.
- Managing all processes and functions within a busy warehouse.
- Managing a team of up to 35 employees within the warehouse.
- Maintaining high standards of materials handling.
- Ensuring stock levels are managed and controlled effectively.
- Monitored adherence to Health and Safety protocols, achieving notable enhancements in practices.
- Executed innovative projects including relaying of the warehouse.
- Producing incident and performance reports for senior managers.
- Making sure that all freight receipts and deliveries are carried out in time.
- Leading, motivating, training and developing my team.
- Responsible for the disciplinary & grievance procedures.
- Working with team leaders to review procedures & maximise customer satisfaction.
- Responsible for recruitment.
- Monitored warehouse equipment, arranging maintenance and repairs to minimise downtime and disruptions.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Led a team of warehouse operatives, providing training and development to enhance productivity and team morale.
Commercial Administrator - Decco Ltd - Leeds, UK
(2016-11 - 2019-07)
A new role within the company, I had sole responsibility for a number of areas. This was a varied position, in which I came to understand every area of the business. I look after several key accounts, was the buyer for a number of suppliers, and I was responsible for health and safety within the company.
- Oversaw Health and Safety, leading to increased internal audit scores.
- Managed and developed customer accounts leading to sales going from £0 to £600k in 2 years.
- Organised a number of trade shows, which attracted hundreds of brands and customers, with £300k in sales being taken.
- Managed internal promotions.
- Created and monitored customer rebates.
- Inventory controller for a number of suppliers.
- Developed and improved relationships with customers and suppliers.
- Ran the goods inwards booking system.
- Held an understanding of every aspect of the business and was able to cover any area.
Bar Supervisor - Legends Bar - Batley, UK
(2011-07 - 2016-11)
I started working here as a glass collector, and due to my skill set and understanding received promotion to supervisor. During holidays from university I would return to work here.
- Adhering to Health and Safety standards.
- Ensuring high levels of customer service were given.
- Supervising a team of 5 people.
- Organising events and creating promotions.
- Significant security responsibilities.
- Working with other members of staff to create a better working environment.
