Blenisa Ibishi

Motivated and reliable professional with seven years of experience in the hospitality industry, progressing from Waitress to Restaurant Manager. Skilled in managing teams, handling challenging situations, maintaining high standards, and delivering excellent customer service in fast-paced environments. Experienced in following procedures, resolving conflicts, and working under pressure while remaining calm and professional.

Seeking to apply strong communication, leadership, and organisational skills to a Detention Custody Officer role.

Restaurant Manager - Italian Restaurant

(2022-01 - 2025-01)

• Managed the daily operations of a busy restaurant.
• Supervised, trained, and supported team members.
• Created staff rotas and managed shift schedules.
• Ensured compliance with health and safety regulations.
• Resolved customer complaints and difficult situations professionally.
• Maintained records and completed administrative duties.
• Supported staff performance and maintained high service standards.
• Progressed from Waitress to Restaurant Manager through dedication and strong performance.
• Developed leadership skills by managing and motivating a team.
• Built a reputation for remaining calm and professional in high-pressure situations.

Waitress - Italian Restaurant

(2018-01 - 2022-01)

• Provided excellent customer service in a busy restaurant environment.
• Communicated effectively with customers and colleagues.
• Processed payments accurately and responsibly.
• Assisted in maintaining a safe, clean, and organised workplace.
• Worked efficiently as part of a team to meet customer needs.

Richmond College (2018-01 - 2020-01)

Twickenham Academy (2014-01 - 2018-01)