Blerta Ntina

Business administrator with experience coordinating daily operations, managing budgets and stock, working with suppliers and supporting recruitment and training. Brings customer service experience, GIS database work and basic SQL knowledge. Seeking an administration role where organisation and practical problem solving support a busy team.

Business Administrator and Coffee Shop Manager - The Departure Lounge Ltd - Norwich

(2020 - 2025)

Coordinated daily business administration and coffee shop operations to support service delivery.

• Processed payroll for three employees at The Departure Lounge Ltd.
• Managed operational budgets and costs, monitored stock levels and negotiated with suppliers.
• Recruited, trained and supervised frontline staff.
• Resolved customer complaints and operational issues; maintained health and safety standards.

Call Centre Operative - Wipro Technologies / Thames Water - Reading

(2019 - 2020)

• Handled high-volume customer enquiries and provided clear, professional advice.
• Investigated customer complaints and escalated service issues to support resolution.

Shift Manager - Sacred Cafe - London

(2017 - 2018)

• Led shift teams, coordinated daily service and trained new staff.
• Handled customer concerns during busy service periods.

Supervisor - Tregi Marketing Group - Tirana, Albania

(2016 - 2017)

• Supervised Greek-language telemarketing sales campaigns.
• Analysed consumer demand trends to support inventory planning and operational decisions.

GIS Technician Placement - Cyient RPA - Reading

(2015 - 2017)

• Analysed maps and spatial data and resolved database issues to support technical projects.

GIS Analyst Assistant Volunteer - University of Tirana - Albania

• Maintained and updated GIS databases, with a focus on data accuracy.

MSc - Geography - University of Tirana, Albania (2015 - 2017)

Bachelor’s Degree (Honours) - Geography - University of Tirana, Albania (2012 - 2015)