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Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with degree of technical expertise and timeliness.
System Configuration ( Desktop, Laptop and Mobile)
Network Troubleshooting (LAN/WAN ; Virtual Private Network; Remote
Connectivity; TCP/IP)
Email Configuration and Troubleshooting ( Outlook andWebmail)
Operating System Platform (Windows and MacOS)
Dell Certified System Engineer ( Desktop, Laptops andTablet)
Mobile Devices Support (Android and iOS)
Experienced and Responding in Ticketing System(Service-now, LANDesk)
Setting up Conference Meeting (Zoom, Skype and Avaya)
Remote Desktop Support (Logmein, Remote Desktop Connection)Microsoft Device Encryption ( Bitlocker)
Bachelor Degree in Information Technology