Blu Labra

Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with degree of technical expertise and timeliness.

System Configuration ( Desktop, Laptop and Mobile)

Network Troubleshooting (LAN/WAN ; Virtual Private Network; Remote

Connectivity; TCP/IP)

Email Configuration and Troubleshooting ( Outlook andWebmail)

Active Directory Administration

Operating System Platform (Windows and MacOS)

Dell Certified System Engineer ( Desktop, Laptops andTablet)

Mobile Devices Support (Android and iOS)

Patch Deployment (SCCM)

Experienced and Responding in Ticketing System(Service-now, LANDesk)

Setting up Conference Meeting (Zoom, Skype and Avaya)

Remote Desktop Support (Logmein, Remote Desktop Connection)Microsoft Device Encryption ( Bitlocker)

Bachelor Degree in Information Technology