Senior Operations Coordinator
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I am a driven and dedicated professional with a passion for hospitality, operational management and logistics. With a 10 year career experience in both hospitality management and operations and logistics, I have developed a deep understanding of managing people, improving metrics and processes to achieve better KPIs, collaborate with peers to better structure teamwork and goal achievement techniques.
With a proven track record in leadership, I have strengthened my ability to inspire and guide teams towards achieving exceptional results, while consistently maintaining a focus on providing excellent customer service and manage stakeholder expectations. My strong organizational skills and attention to detail have also enabled me to effectively manage complex operations, ensuring efficient and effective delivery of services.
I am always seeking new challenges and opportunities to learn and grow both personally and professionally. I believe that continuous learning and development are essential to success and I am committed to staying up-to-date with the latest industry trends and best practices.
If you are interested in connecting and learning more about my background and experience, please don't hesitate to reach out. I look forward to connecting with you!
Just Eat Takeaway.com · Full-time
Dec 2020 - Present · 2 yrs 4 mo
Having helped to build the JET Scoober Hub in Birmingham from the start in January 2021, I then was responsible for managing what became the biggest Scoober Network in Europe by geographical size with over 1500 couriers working with us. Having helped to build the JET Scoober Hub in Birmingham from the start in January 2021, I then was responsible for managing what became the biggest Scoober Network in Europe by geographical size with over 1500 couriers working with us.
Skills: Operational Efficiency · Team Building · Budgeting · Operations Management · Operating Systems · Warehouse Operations · Management · Team Leadership · Leadership · Strategic Planning
Front of House Team Leader/Assistant Manager, 01/2017 to 03/2020
Whilst helping to operate 2 of the busiest shops in Birmingham, my responsibilities ranged from overseeing and controlling KPIs such as waste targets, labour spending and profit margin to creating and maintaining a bond and cohesion between the team members.
Helping with the process of hiring also expanded my knowledge within the HR aspect of the business.
One of the stores I helped manage climbed into Top 10 shops in the UK during my time there; the other was achieving its targets on a regular basis whilst having takings of up to £12k daily.
BA Hons Business and Management BathSpa University
Multiverse Leadership in Business Transformation and Data Analysis
