Operations Customer Expert I (DWP Campaign) - Teleperformance Ltd.
(2024-06)
- Answering inbound calls with enthusiasm and a desire to help out claimants at the first point of contact
- Taking ownership of each and every query and ensuring these are resolved.
- Ensuring that all claimants are supported in accordance with all regulatory requirements which aim to protect their interests.
- Ensuring all claimants complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the claimant.
- Ability to react fast when the day gets busy and handle a wide variety of different claimants.
Kitchen Assistant - HC-One Ltd Milliner House
(2023-09 - 2024-05)
- Washing, peeling and preparing food ingredients.
- Using equipment such as mixers, special knives and cutters.
- Reviewing kitchen inventory and determining what items are needed.
- Unloading fresh supplies and organizing the stockroom.
- Checking sell-by dates and rotating food stock.
- Cleaning kitchen appliances, ovens, dishes and pans.
- Observing cooking times and correct temperature
Cultural Diversity and Inclusivity Professional Project - Women's Aid in Luton, UK - Luton, UK
(2023-09 - 2023-12)
- Quantitative/Qualitative analysis and audit of WAIL's services and identifying areas for improvement to ensure the organization promotes inclusivity and can meet the diverse needs of our beneficiaries.
- Carried out surveys of our beneficiaries.
- Mapped out specialist services locally/nationally that support women and children from racially minoritized backgrounds.
- Researched best practices and supported the development of an independent living skills program that is culturally sensitive and inclusive.
- Attended partnership forums to understand and inform the wider strategic developments in Luton. (e.g., DALPB Steering group Equality for All).
- Document management, including updating resource and helpline files with Microsoft Office 365 tools.
- Participating in all professional activities and events scheduled during normal business hours.
Travel Consultant/Administrator Duties - Putovati Consulting, Nigeria - Nigeria
(2017 - 2022)
- Responsible for advising clients about suitable travel options on their needs, wants and capabilities.
- Dealt with customer queries and complaints.
- Maintained the electronic document databases.
- Managed budgets and maintained statistical and financial records.
HR /Administrative Associate - SKY Cardiff, UK The Chair Centre Ltd, Nigeria - Nigeria
(2012 - 2017)
Supported HR in maintaining strategies, policies, and practices. Implementations and enhancements of HR systems. Helped develop HR metrics, headcount and contact for reporting. Managed HR systems related to onboarding new hires, welfare initiatives, facility, and operations management.
Client Relationship Advisor - SKY Cardiff, UK - Cardiff, UK
(2011-11 - 2012-01)
- I was responsible for maintaining customer relations - handling any complaints, reviews, and suggestions.
- Helped promote company policies and procedures.
- Informed customers about services that could suit them.
- Suggested products and packages they may be interested in
Administrative Assistant - The International Baccalaureate Organization (IBO) East-gate Business Park Wentloog, UK. CF3 2EY - Wentloog, UK
(2011-05 - 2011-06)
- Provided clerical support under the supervision of the team leader to include thorough checks on marked examination papers and database input.
- Promoted International Baccalaureate's values and reflected them in working practices.
Sales Administrator - The Chair Centre Ltd, Nigeria - Nigeria
(2009-01 - 2010-09)
- Processed orders via email or phone.
- Check data accuracy in orders and invoices.
- Contacted clients to obtain missing information or answer queries.
- Liaised with the Logistics department to ensure timely deliveries.
- Maintained and updated sales and customer records.
- Developed monthly sales reports.
- Ensured sales targets are met and report any deviations.
