Bongiwe

Customer-focused and reliable professional with 3+ years of experience in fast-paced, guest-facing hospitality and small business environments. Skilled in customer service, active listening, conflict resolution. Known for accuracy, patience, and staying calm under pressure while resolving customer concerns quickly. Seeking to bring strong interpersonal skills, a positive attitude, and a dependable, self-motivated work ethic to a remote customer service or call center agent role.

Chef at Highlands Inn Hotel (2021-01 – 2023-12)

• Delivered consistent, high-quality food and service to hotel guests daily, maintaining strong customer satisfaction in a fast-paced hospitality environment
• Communicated directly with guests to understand special requests and dietary needs, resolving concerns promptly and professionally
• Specialized in pizza preparation, ensuring order accuracy and consistent quality under time pressure
• Collaborated closely with kitchen and front-of-house staff to ensure smooth, timely service delivery

Mobile Food Business owner at Self-Employed (2022-01 – 2024-12)

• Managed all customer-facing operations of a mobile food business, including order taking, customer inquiries, and cash handling
• Built strong customer relationships and repeat business through friendly, responsive, and reliable service
• Resolved customer complaints and order issues on the spot, ensuring satisfaction and continued loyalty
• Multitasked across food preparation, sales, and customer service in a high-volume, time-sensitive setting

High School Diploma – Ntfonjeni National High School (2017)