Bonisehi Kayode

Highly organised Administrative & Business Support Professional with over four years of experience delivering administration, front-of-house operations and customer service within fast-paced, high-volume environments. Experienced in switchboard management, professional email correspondence, complaint resolution, stakeholder communication and cross-department coordination. Recognised for professionalism, organisation, attention to detail and the ability to manage multiple priorities while maintaining exceptional service standards.

Seeking to bring these skills into a corporate administrative environment.

Receptionist & Switchboard Operator - Thistle Marble Arch - London

(2024-06)

• Manage front-of-house operations within a busy, high-volume hotel environment.
• Operate a multi-line switchboard and respond to reception emails promptly.
• Resolve guest complaints professionally while maintaining high customer satisfaction.
• Coordinate room allocations with operational departments.
• Support Concierge and work closely with Housekeeping, Maintenance and Management.
• Train new reception team members and prioritise multiple administrative tasks.
• Consistently recognised by guests and management for professionalism.

Receptionist | Guest Services | Switchboard Operator - Hilton London Metropole - London

(2023-05 - 2024-06)

• Managed guest check-in/check-out using Hilton OnQ.
• Operated switchboard services and handled high volumes of enquiries.
• Responded to guest emails and administrative requests.
• Resolved complaints while maintaining Hilton brand standards.
• Maintained accurate guest records and coordinated with operational departments.

Warehouse Operative - Ocado

(2021-08 - 2023-03)

• Consistently achieved productivity and accuracy targets.
• Demonstrated organisation, teamwork and attention to detail.

Kitchen Porter → Receptionist & Guest Services - Nobu Hotel London - London

(2020-05 - 2021-06)

• Promoted internally into Reception & Guest Services.
• Managed check-in/check-out and guest enquiries.
• Supported front desk administration and professional email correspondence.
• Worked closely with Concierge, Housekeeping and Management.

BTEC Level 3 Diploma - Information Technology - Lewisham College (2021 - 2023)

GCSEs - Mathematics, English, Economics