Bonka Dimitrova

Personable and solutions-focused customer service professional with strong bilingual communication skills in German (C1) and English (B2). Experienced in resolving customer issues, managing international communication, and supporting fast-paced operational environments. Known for a positive attitude, strong organisational ability, and the capacity to handle pressure while maintaining excellent service standards.

Production Operative - Zorba Delicacies Ltd.

(2021-06 - 2022-08)

• Worked efficiently in a fast-paced food production environment.
• Ensured quality standards and adhered to safety procedures.
• Supported team operations and maintained consistent workflow.

Administrative Manager & Translator - Happy Bar & Grill

(2019-11 - 2021-02)

• Managed administrative tasks including invoice processing and document organisation.
• Translated technical documentation for food-processing machinery (German/English).
• Supported communication between departments and external partners.

Head of Sales Coordination - Deichmann GmbH

(2017-08 - 2019-10)

• Managed communication with international partners in Austria and Germany regarding pricing, sales, product quality, and customer complaints.
• Resolved customer and store-level issues, including order discrepancies, cashier problems, and product queries.
• Produced customer statistics, complaint reports, and service insights to support business decisions.
• Translated product labels, fashion magazine content, and internal documents (German/English).
• Coordinated product distribution for shop windows and supported visual merchandising planning.
• Utilised MS Office, SAP, Adobe Reader, Photoshop, Google Ads, and Google Analytics.

Master's Degree - Business Administration & Finance - Wrexham University (2022-10 - 2024-11)

Bachelor's Degree - Accounting Control, Finance, Law & Business Relations - Academy of Economics "D. A. Tsenov" (2015-09 - 2019-11)