Brad Schofield

Personal Statement

Motivated and reliable professional with nearly three years’ experience as a Contracts Assistant at Rentokil Property Care. Highly skilled in administration, scheduling, client coordination, and documentation management, with a strong focus on delivering excellent customer service. Proven ability to work efficiently in fast-paced, team-driven environments while building positive relationships with clients and colleagues.

FULL UK DRIVING LICENSE (CLEAN)

Education

Newhouse Academy

2016 – 2021

Maths & English GCSE

Key skills

Clear & Professional Communication

Customer Service Excellence

Time Management & Organisation

Decision Making

Teamwork & Collaboration

Objection Handling & Negotiation

Administration & Documentation

Client Coordination

Experience

Contracts Assistant

Rentokil Property Care | January 2023 – Present

Provide administrative support for contracts, ensuring accurate documentation and timely processing

Coordinate job scheduling between clients, surveyors, and internal teams

Maintain accurate records, reports, and contract documentation

Build and maintain strong client relationships, contributing to high levels of customer satisfaction

Adapt working methods to meet individual client needs and service requirements

Completed ADP – Introduction to Sales

Achieved a Distinction – Level 2 Customer Service Apprenticeship

Effectively manage multiple tasks and deadlines in a fast-paced office environmentTelesales – Life Insurance

8–12 Months | Up to January 2023

Contacted customers to identify needs and recommend suitable life insurance products

Worked to clear sales targets while maintaining compliance and customer care standards

Handled objections confidently and provided clear, accurate information

Responded efficiently to customer queries and concerns to achieve positive outcomes

Multi-Trades Operative

Rowlands Remedials | 6 Months

Carried out a range of remedial and maintenance tasks across multiple trades

Assisted with basic plumbing, joinery, patch repairs, and general property maintenance

Worked on occupied properties, maintaining professionalism and cleanliness at all times

Followed health & safety procedures and company standards on all jobs

Plumbing Operative

6 Months | Immediately After Leaving School

Assisted with plumbing installations, repairs, and maintenance work

Used hand and power tools safely and correctly

Supported experienced plumbers on domestic and commercial jobs

Developed a strong understanding of site safety and trade working practices

Communication Skills

Strong active listening and clear information delivery

Able to adapt communication style to suit different audiences

Confident liaising between clients and internal teams

Experienced in overcoming objections and achieving positive outcomes

References

[Available upon request.]