Bradley Davidson

I am a motivated individual with experience in developing and implementing successful strategies to help grow different brands. Proven ability to work well individually or in a team. Very results oriented, efficient professional with several years of experience and proven knowledge of customer needs, customer retention. I am aiming to leverage my abilities to successfully fill the role on your team.

Unit Brand Manager TGB/Chopstix - Welcome Break - Gretna, Scotland

(2024-04)

• Engaged with customers to provide feedback and insights into their experiences with the brand.
• Opened up a new brand in Welcome Break and passed their first audit with 92%.
• Completed stock takes and controlled given budget.
• Created rotas and controlled staffing levels.
• Created orders and paid invoices.
• Managed the first hybrid brand to be created within Welcome Break in Scotland. Also running Welcome Break's very own breakfast bar, The Good Breakfast.
• Learned brand standards for both units and can work comfortably in both.
• Achieved three 100% mystery shoppers in a row, the first time it has happened in company history.

Assistant Store Manager Starbucks and KFC - Welcome Break - Gretna, Scotland

(2022-05 - 2024-04)

This role was formed of two assistant manager positions over the course of the years, these being in both Starbucks and KFC. Duties included:

• Maintained organized store environment for customer and employee health and safety.
• Coached employees on customer service and selling techniques.
• Helped and supported the Unit Brand Manager of that allotted unit
• Covered and ran each unit when UBM was away on holiday.
• Helped with orders and invoicing.
• Help control staffing levels.
• Learned both units effectively in both units and passed multiple audits for both units.

Service Leader KFC - Welcome Break - Gretna, Scotland

(2021-07 - 2022-05)

• Learned to run shifts effectively and plan out each shift.
• Completed OKRs every year to help better the company.
• Interacted with customers and helped push Welcome Break's own review system, feed it back.
• Controlled waste in KFC and came up with new incentives.
• Learned the ways of cash handling, within the company.
• Completed community work through the company, such as litter picking and fundraisers.

Team Member Starbucks - Welcome Break - Gretna, Scotland

(2016-05 - 2021-07)

• Performed opening and closing duties, including store cleaning and restocking.
• Arrived on time for shifts and adhered to company dress code guidelines.
• Communicated effectively with customers, supervisors, and team members.
• Greeted customers and answered questions regarding products and promotions.
• Notified supervisors of item shortages to replenish inventory.
• Trained new team members on company policies and procedures.
• Ensured that everything was completed and produced accordingly within brand standards.
• Learned how to make coffee at a very high standard.

Glass Collector - Annan Athletic - Annan, Scotland

(2015-01 - 2016-05)

• Washed dishes to keep up with demand for drinks.
• Collected glasses and clean tables.
• Helped set up venues for awards nights and functions.
• Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Provided efficient and courteous service to customers at all times.
• Focused on learning new skills.

Team Member - Lonsdale Cinema - Annan, Scotland

(2014-09 - 2014-10)

This was a voluntary position for work experience, duties included:

• Communicated effectively with customers, supervisors and team members.
• Performed opening and closing duties, including store cleaning and restocking.
• Arrived on time for shifts and adhered to company dress code guidelines.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Notified supervisors of item shortages and organized materials in appropriate locations.
• Greeted customers and answered questions regarding products and promotions.

Diploma - Joinery - Dumfries and Galloway College (2021)

Level 5 - Electrical Engineering - Dumfries and Galloway College (2021)