Unit Brand Manager TGB/Chopstix - Welcome Break - Gretna, Scotland
(2024-04)
- Engaged with customers to provide feedback and insights into their experiences with the brand.
- Opened up a new brand in Welcome Break and passed their first audit with 92%.
- Completed stock takes and controlled given budget.
- Created rotas and controlled staffing levels.
- Created orders and paid invoices.
- Managed the first hybrid brand to be created within Welcome Break in Scotland. Also running Welcome Break's very own breakfast bar, The Good Breakfast.
- Learned brand standards for both units and can work comfortably in both.
- Achieved three 100% mystery shoppers in a row, the first time it has happened in company history.
Assistant Store Manager Starbucks and KFC - Welcome Break - Gretna, Scotland
(2022-05 - 2024-04)
This role was formed of two assistant manager positions over the course of the years, these being in both Starbucks and KFC. Duties included:
- Maintained organized store environment for customer and employee health and safety.
- Coached employees on customer service and selling techniques.
- Helped and supported the Unit Brand Manager of that allotted unit
- Covered and ran each unit when UBM was away on holiday.
- Helped with orders and invoicing.
- Help control staffing levels.
- Learned both units effectively in both units and passed multiple audits for both units.
Service Leader KFC - Welcome Break - Gretna, Scotland
(2021-07 - 2022-05)
- Learned to run shifts effectively and plan out each shift.
- Completed OKRs every year to help better the company.
- Interacted with customers and helped push Welcome Break's own review system, feed it back.
- Controlled waste in KFC and came up with new incentives.
- Learned the ways of cash handling, within the company.
- Completed community work through the company, such as litter picking and fundraisers.
Team Member Starbucks - Welcome Break - Gretna, Scotland
(2016-05 - 2021-07)
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Communicated effectively with customers, supervisors, and team members.
- Greeted customers and answered questions regarding products and promotions.
- Notified supervisors of item shortages to replenish inventory.
- Trained new team members on company policies and procedures.
- Ensured that everything was completed and produced accordingly within brand standards.
- Learned how to make coffee at a very high standard.
Glass Collector - Annan Athletic - Annan, Scotland
(2015-01 - 2016-05)
- Washed dishes to keep up with demand for drinks.
- Collected glasses and clean tables.
- Helped set up venues for awards nights and functions.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided efficient and courteous service to customers at all times.
- Focused on learning new skills.
Team Member - Lonsdale Cinema - Annan, Scotland
(2014-09 - 2014-10)
This was a voluntary position for work experience, duties included:
- Communicated effectively with customers, supervisors and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Notified supervisors of item shortages and organized materials in appropriate locations.
- Greeted customers and answered questions regarding products and promotions.
