Bradley Shepherd

Experienced lead Project Manager with expertise in quality assurance, regulatory compliance, and software testing across international products. Proven experience in client and people management, defect management, creating testing documentation, and cross-functional collaboration. Having led international teams through their onboarding, and success management, I am seeking a role to bring me a new challenge to further develop my skillset, bringing my confidence in communication and presenting, a strong analytical mindset with the ability to create and maintain lasting professional relationships.

I possess great attention to detail, knowledge of QA controls and error and escalation resolution experience all whilst being committed to delivering high quality and personal user experiences.

International Content Project Team Lead at bet365 (2024-01 – Present)

• Leading end to end cross functional project delivery across international teams, coordinating workloads, priorities, deadlines and resources across multiple concurrent workstreams including expansions into north and south America.
• Completing recruitment and onboarding training & development. Including interviewing candidates, assessing suitability and developing training plans for new starters.
• Act as a key stakeholder liaison, translating requirements into actionable tasks and maintaining clear communication between internal teams, stakeholders, senior management and clients.
• Manage ongoing stakeholder relationships, responding to queries, resolving issues and ensuring project requirements and feedback are delivered accurately and on time.
• Manage complex international launches across multiple departmental workstreams. Monitoring project performance, identify delivery risks and workload issues, and implement or escalate corrective actions to maintain quality and deadlines.
• Assisting the adoption of AI assisted workflows, integrating AI tools for Trados Studio in VS Code command line processes to improve content, localisation and translation efficiency. Supporting translation management, content processing and automation across international projects.
• Led and developed team members through coaching 1:1, performance feedback, onboarding and structured training, while driving process improvements that enhanced consistency, visibility and communication across international operations.
• Delivering presentations and project updates to groups of up to 30 individuals, creating clear documentation and adapting communication and learning approaches to different levels of experience, while ensuring team development, project objectives and delivery standards are consistently achieved.

International Content Team Leader at bet365 (2019-01 – 2024-01)

• Lead and coordinate project delivery. Allocating tasks to Coordinators and Translators based on workload, capability and project requirements
• Managing end to end projects administration and tracking. Ensuring workloads, deadlines, priorities changes and project updates are accurately recorded and communicated.
• Complete QA and regulatory regression testing for external clients, ensuring that systems meet all needed requirements to succeed.
• Actively monitoring project progress and quality. Identifying delays, errors, workload concerns and delivery risks and actively seeking resolutions.
• Managing Stakeholder relationships, acting as a key point of contact for internal and external stakeholders. Ensuring compliance and regulatory requirements are being met.
• Conducting regular 1:1 meetings with team members, ensuring capacity, deadlines and work quality are all being met to achieve effective delivery whilst supporting the professional development of all team members.
• Leading onboarding and training for new team members and Team Leads. Creating training plans and documentation covering processes, systems, workflows and management responsibilities.
• Introducing structured changes and methodologies to task allocation, project tracking, stakeholder communications and team management.

Customer Accounts Advisor + Team Leader at bet365 (2016-05 – 2019-01)

• Supported the day-to-day operation of the department as both a Customer Accounts Advisor and Team Leader, providing guidance and support to team members.
• Resolved customer queries and escalations in a fast-paced environment, demonstrating strong problem-solving and decision-making skills.
• Developed expertise in client based resolution procedures, supporting customers and applying appropriate safeguards when required.
• Strengthened communication, leadership, and stakeholder management skills while contributing to team performance and continuous improvement initiatives.
• Working with high value monetary assets and providing an empathetic approach when discussing with clients

International Content Secondment at bet365 (2018-11 – 2019-01)

• Completed a secondment within the International Content Department, leading content creation and implementation for the website Help section.
• Collaborated with internal and external stakeholders while developing project coordination, communication, and ETL tool expertise.