Bradley Smith

As someone who has surrounded themselves with golf from a very early age it has always been something of huge interest to make a career out of golf either through coaching, playing or greenkeeping or caddying, This opportunity would help me aspire to be doing what I love the most!

I have a large knowledge and understanding of course etiquette and the standard it should be done to, ensuring the course is kept in its best possible condition for members/visitors at all times to give them the best possible experience to enjoy their time on the course! .

I am able to work well with a team or by myself and usually have a quick start to building a working relationship with team members/colleagues.

I'm a member at Southport & Ainsdale golf club. I have a handicap of 4.3 this year is my 10th year at S&A golf club and I plan on spending many more years doing what makes me happy most & being rooted into the golfing community.

Courier Driver Amazon, Warrington, Cheshire

• Reviewed dispatch orders and counted stock before departures to ensure order accuracy.
• Delivered up to 180 parcels per day, usually completing within 9

hours.

• Kept accurate delivery records stored on mentor DDP (e-driving) for legal, accounting and organisational purposes.
• Managed re-deliveries or placed items in secure places in the event of unanswered doors.
• Planned journeys based on delivery schedules and traffic reports.
• Drove vehicles following highway laws and safe driving practices at all times.
• Conducted safety inspections before starting long journeys,

including tyre pressure, oil and brake checks when required.

• Displayed proactive, polite and friendly customer service while delivering packages and maintained excellent customer satisfaction and retention.
• Cleaned vehicle interior and exterior when required, keeping vehicles presentable and in line with company's high-quality standards.
• Maintained outstanding customer satisfaction by delivering goods on schedule and providing excellent customer service.
• Read maps to determine the safest and most efficient routes, using

GPS to determine road closures and traffic delays.

• Communicated with customers through phone or email update them on delivery times or encountered issues.
• Conducted load safety inspections ensuring packages were safely fastened before starting journeys.
• Drove in various types of conditions and roads, adapting appropriately for safety purposes.

April 2023 - November 2023

Builders Labourer Martin Ball, Southport, merseyside

• Performed general labour functions by cleaning, end-sorting,

operating machinery and completing paperwork.

• Unloaded, carried and stored building materials and equipment.
• Identified health and safety issues, promptly reporting concerns to supervisor.
• Reduced exposure to hazards by wearing personal protective equipment.
• Prepared sites for construction by conducting site cleans, risk assessments and hazard removal.
• Exceeded team goals, partnering with staff to share and implement best practices.
• Sustained safety protocols by ensuring proper and safe usage of equipment and materials.
• Constructed and disassembled scaffolding within tight deadlines to maintain smooth running operations.
• Followed client specifications and directions to erect scaffolding and structures.
• Removed, filled and compacted earth, following supervisor instructions.

November 2022 - January 2023

Warehouse Operative Amazon Warehouse, Liverpool, Merseyside • Picked orders to meet productivity targets.

• Consistently complied with workplace health and safety measures to minimise operational risk.
• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
• Carried out day-to-day warehouse duties with care and attention,

maintaining compliance with safety standards.

• Proactively assisted teams in heavy lifting and complex problem-

solving tasks, improving operational efficiency.

• Understood warehouse product placement, enabling efficient picking and packing services.
• Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
• Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
• Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
• Observed safety protocols, team-lift specifications and hazard-

reporting regulations to safeguard assets and team members.

July 2021 - August 2021

JD Sports Sales Assistant JD Sports Fashion, Southport, Merseyside • Explained products' benefits and value, engaging customers in new stock to drive sales.

• Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
• Showcased product features and benefits to drive sales.
• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
• Managed transactions with high accuracy to achieve smooth till reconciliations.
• Promoted sales and special offers for discounts and merchandise options.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Liaised with customers to determine needs, provide recommendations and upsell services.
• Addressed and resolved complex customer complaints in calm,

efficient and friendly manner.

• Liaised with potential customers to determine needs and provide recommendations.
• Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
• Grasped new concepts and processes quickly, adapting effectively to job demands.
• Kept a clean, smart professional appearance, maintaining polished company image.
• Used outstanding communication and cooperation skills to build productive, profitable customer relationships.
• Affixed price and security tags on new stock before they reached the shop floor.

January 2021 - March 2021

Outbound Sales Agent National networks, Southport, Merseyside • Made high volume of sales calls per day exceeding company outbound call targets.

• Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
• Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
• Maintained detailed product knowledge to competently and expertly advise customers.
• Recorded details from customer communications on CRM.
• Handled and quickly resolved customer issues regarding product sales and customer service problems.
• Strived to meet and exceed call centre targets while maintaining excellent customer care.
• Followed up customer calls with further information or instructions when necessary.
• Collaborated with other call centre professionals to improve customer service.
• Followed customer service script for uniformity in handling customer issues.

February 2020 - March 2020

Roofing Labourer Joey Cain, Southport, Merseyside

• Performed thorough fault finding across flat, felt and tile roofs,

aiding timely repair.

• Maintained clear, tidy working areas to reduce risk and enhance roofer safety.
• Worked comfortably at height, strictly adhering to safety regulations to ensure safe, reliable operations.
• Worked with meticulous attention to detail, ensuring roofing maintenance and repair works were safe and reliable.
• Maintained peak fitness levels to deliver safe, reliable heavy lifting and roofing materials transportation.
• Provided roofers with appropriate materials supplies, aiding timely delivery of daily tasks.
• Carefully and accurately cut roof materials, ensuring elements fit around chimneys, vents, gutters and walls.
• Set up insulation materials underneath roofs to preserve buildings'

temperatures.

I attended Christ the king catholic high school where I achieved my GCSE’s, I then went on to sixth form at christ the king where i completed year 12, however due to personal complications during covid I was left with no option but to leave sixth form early.

for my GCSE’s I achieved grades:

GCSE or equivalent Geography grade 5

GCSE or equivalent R.E

Grade 5

GCSE or equivalent Science

Grade 5

GCSE or equivalent Mathematics

Grade 5

GCSE or equivalent English language & literature

Grade 5

GCSE or equivalent Design & technology

Distinction

GCSE or equivalent Physical Education grade 5