Courier Driver Amazon, Warrington, Cheshire
- Reviewed dispatch orders and counted stock before departures to ensure order accuracy.
- Delivered up to 180 parcels per day, usually completing within 9
hours.
- Kept accurate delivery records stored on mentor DDP (e-driving) for legal, accounting and organisational purposes.
- Managed re-deliveries or placed items in secure places in the event of unanswered doors.
- Planned journeys based on delivery schedules and traffic reports.
- Drove vehicles following highway laws and safe driving practices at all times.
- Conducted safety inspections before starting long journeys,
including tyre pressure, oil and brake checks when required.
- Displayed proactive, polite and friendly customer service while delivering packages and maintained excellent customer satisfaction and retention.
- Cleaned vehicle interior and exterior when required, keeping vehicles presentable and in line with company's high-quality standards.
- Maintained outstanding customer satisfaction by delivering goods on schedule and providing excellent customer service.
- Read maps to determine the safest and most efficient routes, using
GPS to determine road closures and traffic delays.
- Communicated with customers through phone or email update them on delivery times or encountered issues.
- Conducted load safety inspections ensuring packages were safely fastened before starting journeys.
- Drove in various types of conditions and roads, adapting appropriately for safety purposes.
April 2023 - November 2023
Builders Labourer Martin Ball, Southport, merseyside
- Performed general labour functions by cleaning, end-sorting,
operating machinery and completing paperwork.
- Unloaded, carried and stored building materials and equipment.
- Identified health and safety issues, promptly reporting concerns to supervisor.
- Reduced exposure to hazards by wearing personal protective equipment.
- Prepared sites for construction by conducting site cleans, risk assessments and hazard removal.
- Exceeded team goals, partnering with staff to share and implement best practices.
- Sustained safety protocols by ensuring proper and safe usage of equipment and materials.
- Constructed and disassembled scaffolding within tight deadlines to maintain smooth running operations.
- Followed client specifications and directions to erect scaffolding and structures.
- Removed, filled and compacted earth, following supervisor instructions.
November 2022 - January 2023
Warehouse Operative Amazon Warehouse, Liverpool, Merseyside • Picked orders to meet productivity targets.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Carried out day-to-day warehouse duties with care and attention,
maintaining compliance with safety standards.
- Proactively assisted teams in heavy lifting and complex problem-
solving tasks, improving operational efficiency.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Observed safety protocols, team-lift specifications and hazard-
reporting regulations to safeguard assets and team members.
July 2021 - August 2021
JD Sports Sales Assistant JD Sports Fashion, Southport, Merseyside • Explained products' benefits and value, engaging customers in new stock to drive sales.
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Showcased product features and benefits to drive sales.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Managed transactions with high accuracy to achieve smooth till reconciliations.
- Promoted sales and special offers for discounts and merchandise options.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Addressed and resolved complex customer complaints in calm,
efficient and friendly manner.
- Liaised with potential customers to determine needs and provide recommendations.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Grasped new concepts and processes quickly, adapting effectively to job demands.
- Kept a clean, smart professional appearance, maintaining polished company image.
- Used outstanding communication and cooperation skills to build productive, profitable customer relationships.
- Affixed price and security tags on new stock before they reached the shop floor.
January 2021 - March 2021
Outbound Sales Agent National networks, Southport, Merseyside • Made high volume of sales calls per day exceeding company outbound call targets.
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Recorded details from customer communications on CRM.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Strived to meet and exceed call centre targets while maintaining excellent customer care.
- Followed up customer calls with further information or instructions when necessary.
- Collaborated with other call centre professionals to improve customer service.
- Followed customer service script for uniformity in handling customer issues.
February 2020 - March 2020
Roofing Labourer Joey Cain, Southport, Merseyside
- Performed thorough fault finding across flat, felt and tile roofs,
aiding timely repair.
- Maintained clear, tidy working areas to reduce risk and enhance roofer safety.
- Worked comfortably at height, strictly adhering to safety regulations to ensure safe, reliable operations.
- Worked with meticulous attention to detail, ensuring roofing maintenance and repair works were safe and reliable.
- Maintained peak fitness levels to deliver safe, reliable heavy lifting and roofing materials transportation.
- Provided roofers with appropriate materials supplies, aiding timely delivery of daily tasks.
- Carefully and accurately cut roof materials, ensuring elements fit around chimneys, vents, gutters and walls.
- Set up insulation materials underneath roofs to preserve buildings'
temperatures.
