Brandon Johns

Enthusiastic and adaptable professional seeking an administrative or reception role within a dynamic organisation. I bring a strong work ethic, excellent communication skills, and a genuine willingness to learn and develop. Eager to contribute positively to team success, I am keen to build on my experience in administrative support, reception duties, and customer service.

With a proactive approach and a strong commitment to accuracy and professionalism, I am well prepared to take on responsibility and grow within a supportive and forward-thinking environment.

Student Support Officer - University of Kent (International College) - Oxford International Education Group

I oversaw student administration and admissions processes, including managing enrolments, maintaining accurate records, setting up Moodle accounts, and preparing official documentation in strict accordance with UK regulatory and data protection requirements. I organised class timetables and event schedules using advanced Excel functions and in-house calendar systems to support effective planning and resource management. Alongside this, I delivered professional front-of-house support and comprehensive student services, responding efficiently to enquiries and promoting a welcoming, inclusive learning environment.

I tracked student progress and attendance, ensuring academic and compliance records were accurate and up to date in collaboration with teaching staff. Throughout my role, I maintained full compliance with organisational policies and quality assurance standards, contributing to continuous improvement efforts that helped achieve a 100% college pass rate.

Volunteer Charity Shop Assistant - RSPCA Kent

I ensured that stock rotation and replenishment were carried out efficiently and in a timely manner, maintaining high standards of product availability and shop floor presentation. I held responsibility for opening the shop, preparing daily cash floats, and accurately reconciling and cashing up tills at the end of each day. Delivering excellent customer service was central to my role, and I responded to all enquiries professionally, ensuring customers felt valued and supported.

I regularly updated window displays to reflect seasonal themes and promotions, creating attractive presentations to draw in customers. In addition, I monitored stock levels and selected products carefully to ensure they met the needs and preferences of our target audience.

1st Garlinge Scout Group - Leader - Thanet Scouts

• Hold managerial responsibility for leading a Scouts group, ensuring that all participants complete the relevant training and development activities
• Act as the main point of contact for safeguarding concerns, following the appropriate reporting procedures and chain of command in line with policy
• Ensure full compliance with GDPR policies and procedures at all times
• Responsible for implementing and overseeing detailed risk assessments for both internal and external activities under supervision
• Qualified first aider who supports individual behaviour plans and promotes the welfare of all members
• Contribute to fundraising initiatives and actively support the positive promotion and reputation of the association within the local community

Floor Assistant - Hornby Hobbies Visitor Centre

I processed payments accurately and professionally, ensuring a smooth and positive customer experience. I responded to customer enquiries via telephone, email, and face-to-face interactions in a timely and efficient manner, maintaining high standards of service at all times. During my shifts, I ensured that stock rotation was completed consistently on the shop floor, supporting effective stock control and presentation standards.

Adventure Co-Ordinator - Camp Kuriakos - Alberta, Canada

I held managerial responsibility for the site and oversaw all activities delivered to campers throughout the programme, ensuring operations ran safely and efficiently. I provided comprehensive safety briefings covering equipment use and personal safety procedures, promoting a secure environment for all participants. In addition to operational duties, I carried out full front-of-house responsibilities, including welcoming guests, managing bookings, and responding to customer enquiries.

I was also responsible for the maintenance and upkeep of the site and its equipment. Alongside this, I delivered high standards of hospitality and customer service, including catering for private rentals between summer camp programmes.

Caseworker - CFCD, DWP

I utilised both in-house and standard office software systems to schedule and confirm appointments efficiently, ensuring smooth administrative operations. I communicated effectively with a diverse range of stakeholders remotely, maintaining professional and clear correspondence. I consistently met strict monthly deadlines and targets while attending and chairing team meetings, ensuring that accurate notes were distributed to all relevant parties.

I prepared detailed casework reports and uploaded them to the appropriate in-house systems, maintaining accurate and compliant records. Additionally, I ensured that all mandatory training was kept up to date and completed in line with organisational policies and procedures.

BTEC Level 3 - Business Studies - Ursuline College (2017 - 2019)

BTEC Level 3 - Sports Science - Ursuline College (2017 - 2019)

GCSEs - Charles Dickens School (2012 - 2017)