Customer Experience Advisor - Legal & General - Cardiff, Wales
(2026-03)
I engage with members of L&G as part of a telephony team every day, ensuring that the members get a pleasant and enjoyable experience. I deal with several admin related tasks simultaneously during each call I take ensuring that my admin Is done precisely with clear notes of everything that happened on call. I regularly raise payments, deal with customer complaints, queries and other admin related tasks whilst also having to speak to members about their pension claims.
Making sure I hit quotas as well as having the knowledge necessary to give members when and if they need it.
- Supporting other members of staff as and when they need help
- I handle sensitive cases meant for other departments and re-direct members to their correct department
- I take part in work related workshops to try and mitigate workload and reduce time taken on/off call
Barista - Costa Coffee - Cardiff, Wales
(2025-10 - 2025-02)
- I maintain a clean, organized, and safe work environment, adhering to all food safety, hygiene, and health & safety protocols throughout every shift
- I support daily tasks such as restocking and inventory checks to prep store and help the closing procedures
- I regularly respond to customer enquiries, resolving issues with care and efficiency, ensuring every customer leaves happy
- Prepare and serve high-quality drinks and food items consistently and efficiently to Costa's high brand standards, even during peak times
- Provide product knowledge, recommending menu items and upselling seasonal drinks or add-ons to enhance customer satisfaction and drive sales
Team Leader - Fluffy Fluffy - Cardiff, Wales
(2024-11 - 2025-10)
Managed and motivated a team to deliver exceptional customer service in a high-volume dessert cafe environment, specializing in Japanese soufflé pancakes and other desserts.
- Led daily operations, including shift coordination, task delegation, and ensuring smooth service flow to meet customer demand
- Resolved customer and staff issues with a positive and proactive approach, ensuring a professional and upbeat atmosphere
- Maintained high standards of food safety, hygiene, and cleanliness in compliance with regulations
- Assisted with staff training and development to uphold brand standards and improve team performance
- Oversaw cash handling and till operations, ensuring accurate financial procedures were followed
- Contributed to stock management and inventory control, minimizing waste and ensuring the availability of all products
- Undertook responsibility of weekly rotas across the entire store, incorporating sickness, holiday, staff absence and skill set
Barista - Heaven on the Hill Cafe - Portishead, England
(2023-06 - 2024-08)
- Relaying orders out to different parts of the team
- Serving customers, taking their orders, table service, removing dirty crockery
- Cleaning down the tables and the surrounding areas to a high standard
- Operating till use, acquiring cash and card purchases and issuing receipts
- Closing the shop down, cashing up the till, cleaning the shop ahead of the next day
- Ability to maintain focus and work hard under pressure in a fast-paced environment
- Knowledge of Kitchen 'Health & Safety' guidelines
Store Assistant - Home Bargains - Portishead, England
(2021-06 - 2021-07)
- Stacking shelves and monitoring stock levels
- Operating till use, acquiring cash and card purchases and issuing receipts
- Being Responsible for my own time management, prioritization and organization
- Build a strong rapport with my colleagues and acquire knowledge of the shop stock and history
- Aiding customers with help around the store, with any queries, concerns that they may have
Kitchen Porter - The Poacher - Portishead, England
(2020-07 - 2020-08)
- Managing my own workload of washing crockery, cleaning all kitchen areas
- Ensuring all equipment is clean to the regulated standards of the business
- Knowledge of Kitchen 'Health & Safety' guidelines
- Ability to prepare and clear food services
- Multi-tasking in a hectic kitchen environment over the busy lunch period
- Knowledge and skills of how to operate kitchen Equipment
- Ability to maintain focus and work hard under pressure in a fast-paced environment
- Being Responsible for my own time management, prioritization and organization
