Bret Sinclair

I hold multiple CompTIA certifications, including A+, Network+, Security+, CySA+, which demonstrate my proficiency and passion for information technology and cyber risk management.

I have been studying online since Jan 2023, using the CompTIA-acquainted learn and labs portal, to keep up with the current trends and technologies in the IT industry. I am familiar with Windows Server 2019 and Kali Linux, and I enjoy learning new ways to protect and assist the business I am part of. I am also adaptable and reliable, with great soft skills, communication skills, and attention to detail.

I am keen to join a company where I can further develop my skillset and pursue my career goals in cybersecurity and IT.

W O R K E X P E R I E N C E Store Assistant Manager | Shurgard Self Storage July 2022 – Present • Using effective communication & sales skills, contribute to my team to achieve and overperform on monthly growth targets (eg.2.5% 2022 & 3.4% 2023).

• Working as part of a team to effectively coordinate and deal with several commercial burglaries and using sound judgement to quickly secure the scene contact the police and the affected customers, whilst also ensuring store continues to operate as normal.
• Using effective teamwork, focus on meeting KPI’s which involves calculating and monitoring weekly forecasts of move-ins and move-outs, customer rent reductions, credit adjustments and accounts to be foreclosed, for discussion with District manager and agree on actions.
• Enhancing security of the store by CCTV monitoring and security walks of the building.
• Practice excellent customer service and rapport, which led to getting 5 star google reviews from satisfied customers.
• Effectively used negotiation skills to successfully collect outstanding debt and collaborated with other stores to manage difficult to reach customers. This included offering settlements to customers in financial difficulty to collect what we can and offer solutions to help them avoid legal intervention.

Freelance Music Producer

March 2020 – June 2022 • Working for clients remotely doing Mixing, Mastering and Session playing, using Programs such as Presonus Cubase & Pro Tools.

• Audio Editing of vocals and instrument WAV files and ensuring on time delivery of finished music ready for digital release. Various positions as listed below, which have equipped me with a cross-transferable skillset: 2014 – February 2020 ➢ Quality Assurance Officer | Alliance Service Centre Limited • Meticulously proofread new customer contracts for accuracy and completeness before entering mortgage application data into the company database.
• Ensured that new mortgage applications are processed within established timeframes and followed up on lapsed contracts with account managers and mortgage brokers to prevent delays and ensure clients receive and sign their documents on time.
• Conducted comprehensive identity and eligibility checks on applicants, verifying that all collected data is accurate and complete.
• Cross-checked digital data against hard copy records to ensure consistency and accuracy, maintaining meticulous records. ➢ Customer Service Supervisor | Sungrow Asia Pacific • Supervised more junior team members, ensuring they provided excellent service and met performance standards, providing training as and when needed to develop their confidence and improve on existing skillsets.
• Reporting directly to the client to ensure satisfactory delivery of quality, generate policies and meeting SLA’s.
• Used problem solving to provide remote technical support to Electrical Engineers working on customer sites, troubleshooting issues and offering guidance on various error codes.
• Educated customers on how to control their solar panels using the Sungrow App, offering assistance and troubleshooting as needed. ➢ Call Centre Operative | Transport for London • Dealing with inbound/ outbound calls and first line of contact with customers, including responding to enquiries and handling complaints involving fare refunds. Dealing with failed revenue inspections/ escalating failed revenue inspection fines. ➢ Merchandiser/Stock Control | Tesco.com • Working from floor plans and working part of a team to build shelving for merchandise.
• Stock Reconciliation, which involved matching stock to stock records, identifying any discrepancies, investigating this, and updating system records. Weekly stock count using HHT (Hand Held Terminal) • Handing online orders, ensuring correct items are placed ready for packing/ Ensuring stock freshness and end of life products are taken off shelves.

Music

Producer 2009 – 2013 • Working full time on my music career, including Doing mixing and mastering/session work for clients and Guitar tutoring.

• In various bands touring around the London circuit and recorded an album in Coventry.
• Collaborating with various singers and songwriters to bring further colour to my compositions. Work Experience in Australia 2001-2009 • Commonwealth Bank of Australia |Fraud Detection Officer o Using the Falcon software program, identified alerts of possible fraudulent credit card transactions and thoroughly investigated these using protocol procedures and by adopting judgement, to determine whether a transaction was indeed fraudulent or not. o Dealt with identity theft which involved dealing with adversaries impersonating customers, and other risks such as, credit card disputes, money transfers with money laundering suspicion, assisting with arrests, CPP, SEA Skimming, BIN Range that has been compromised.
• Mowlem Sodexho |Facility Management • David Jones |Retail Advisor (Audio Visual) • Sony/Valtel |Sales Advisor • Fletchers Fotographics |Camera Salesman • Maquarie Bank |Consumer Credit Collections Officer • Vodafone |Business Collections Officer • ICT |Call Centre Operative

Comptia A+

Comptia Network

Comptia Security+

Comptia Cysa+