Brian Birkin

A highly motivated individual with 30+ years experience working across a breadth of roles primarily within the contract catering sector, notably for Baxterstorey and Eurest. Skilled in working as part of multi-disciplinary teams to meet core objectives with a focus on compliance with H&S and food safety policies.

Background of operating in fast paced, challenging environments and providing a high level of service to achieve all targets. Well versed in communicating with individuals, anticipating requirements and engaging professionally to meet expectations.

Team Member - Splash Spa & Leisure

(2024 - 2025)

• Delivered high quality customer service across spa, bar, reception and kitchen areas, supporting the smooth day-to-day operation of a small independent business.
• Managed customer admissions and front of house interactions which included welcoming guests, handling enquiries and ensuring a positive and professional first impression.
• Served alcoholic beverages in line with licensing requirements whilst promoting responsible service at all times.
• Produced barista style coffee and served retail items, ensuring consistent quality, presentation and customer satisfaction.
• Prepared and served handmade snacks, adhered to food hygiene standards and maintained safe kitchen practices.
• Upheld high standards of cleanliness and hygiene by carrying out regular cleaning and disinfection of spa facilities, workstations, equipment and public areas.
• Worked collaboratively with colleagues across departments to meet customer needs efficiently during busy periods.

Catering Manager - Baxterstorey (Client: Severn Trent)

(2020 - 2022)

• Directed day-to-day catering operations on a barista / restaurant / vending / hospitality focused contract to achieve core objectives, delivering a first rate level of service in line with expectations.
• Coordinated food preparation and cooking operations, maintaining high culinary standards, portion control, waste reduction and consistent presentation.
• Planned, developed and delivered innovative menus aligned with client expectations and cost targets.
• Oversaw all aspects of budgeting, forecasting, invoice control and accurate financial reporting in line with policies.
• Managed HR activities related to staff recruitment, onboarding, rota management, absences and performance.
• Delivered structured training and development plans for teams covering food safety, customer service and H&S.
• Ensured full compliance with company policies, client standards, H&S, food safety and statutory regulations.

Relief / Support Manager - Baxterstorey

(2018 - 2020)

Catering Manager (TNT) - Baxterstorey

(2017 - 2018)

Catering Supervisor (George) - Baxterstorey

(2012 - 2017)

Catering Supervisor (EON TUPE) - Baxterstorey

(2009 - 2012)

Catering Supervisor (EON) - Eurest

(2000 - 2008)

Customer Service Manager - McDonalds

(1999 - 2000)

Trainee Chef - Sutcliffe Catering

(1995 - 1999)

Lobby Host - McDonalds

(1995 - 1997)